(A) Senior Account Management Executive

About the Job: Senior Account Management Executive

Position: Senior / Account Management Executive - URGENT

Location: VSQ PJ, Block 6, Level 8

Preferably: Prefer Chinese speaking

Salary:

1. Basic Salary Junior: RM 2,500 – RM 2,800 + Commission (Fresh grads with similar intern experience also considered)
2. Basic Salary Intermediate: RM 2,800 – RM 3,300 + Commission
3. Basic Salary Senior: RM 3,000 – RM 3,800 + Commission

Performance-based commission, approximately RM 1K – 3K Monthly if achieved.

Work Type: Full time

Interview Date: Immediate

Working Hours: 5 days a week

Purpose of Hiring:

• Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date.
• Develop positive relationships with customers, focused on overall campaign delivery.
• Perform campaign monitoring, control, and report campaign execution status, progress, and KPIs, ensuring full and effective reporting to management such as weekly/monthly reports and campaign reviews.

Key Accountabilities:

• Set priorities to achieve objectives and record all data related to campaign status and communications.
• Identify and fulfill customer requirements, regularly inform customers on campaign status, and share information of campaign plan with them.
• Coordinate internal resources for the flawless execution of the on-boarding process.
• Follow Standard Operating Procedures.
• Supply recurring reporting to customers regarding their campaign performance.
• Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements.
• Handle inbound calls from campaign referrals, obtain consumer information and needs.
• Record consumers’ information in the internal system.

Education Qualifications:

Degree/Diploma in business-related field preferred.

Work Experience:

Required:

• 1 year of Account Management experience (Key account).
• 1 year of experience in working directly with Customers.

Preferred:

Skills, Knowledge & Abilities:

• Language: Spoken and written Chinese and English skills.
• Software: Knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience is a plus.
• Communication: Excellent communication skills between internal staff and external customers.
• People Management: Working with various stakeholders for different accounts, providing clear goals and guidelines to ensure everyone is on the same track.