Jobs at Oracle in Mexico

Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.

3-4 years consulting experience preferred.

Undergraduate degree or equivalent experience.

Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

• Proven experience with defining requirements for complex customizations and integrations.
• 3 to 5 years of consulting experience, with sustained C-suite interactions.
• ERP or CRM knowledge (Netsuite, Oracle Fusion, HCM, Salesforce, SAP, Microsoft Dynamics 365)
• Graduate of Business Administration, Accounting, Engineering
• Strong Communication Skills
• Passion for driving Customer satisfaction.
• Experience in job activities that involve direct interaction or contact with a client or customer.
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus

Career Level - IC3

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service – our first‑ever qualifying as cloud annual recurring revenue (ARR) – that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry‑leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in Guadalajara to meet demand. If you have a passion for helping Customers, unlock the potential of their NetSuite investment and in joining a dynamic, fast‑paced and highly strategic team, we would like to hear from you!

Responsibilities include:

• Participate in the identification and documentation of customer’s NetSuite value.
• Drive a high degree of satisfaction and reference ability.
• Understand customer business processes.
• Understand the company operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
• Proactively propose solutions to customers based on the knowledge of the account and business.
• Work alongside other team members with high functional and technical skills.
• Performs moderately complex problem‑solving with assistance and guidance in understanding and applying company policies and processes.
• Participate in driving the approach to remediate gaps, and consensus with the Customer.