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Systems Analyst 2-Support
Job summary
A leading enterprise software company is seeking a Systems Engineer in Mexico, Jalisco, to deliver post-sales support to customers. Your responsibilities will include troubleshooting technical issues and facilitating customer relationships. Candidates should have knowledge of Oracle products and experience in resolving technical problems. This role offers the opportunity to work independently with moderate guidance from senior engineers.
Qualifications
- Knowledge of Oracle products and one platform being supported.
- Ability to resolve moderately complex technical problems.
- Experience in providing customer support.
Responsibilities
- Interface with customer's IT staff regularly.
- Resolve technical problems related to Oracle products.
- Provide advice to internal employees on customer situations.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC2
As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.