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Remote Systems Engineer – Post-Sales Support
Descripción de la vacante
A leading enterprise software company is seeking a Systems Engineer in Mexico, Jalisco, to deliver post-sales support to customers. Your responsibilities will include troubleshooting technical issues and facilitating customer relationships. Candidates should have knowledge of Oracle products and experience in resolving technical problems. This role offers the opportunity to work independently with moderate guidance from senior engineers.
Formación
- Knowledge of Oracle products and one platform being supported.
- Ability to resolve moderately complex technical problems.
- Experience in providing customer support.
Responsabilidades
- Interface with customer's IT staff regularly.
- Resolve technical problems related to Oracle products.
- Provide advice to internal employees on customer situations.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.