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Fintech BPO Team Lead: Collections (Mexico City)
Job summary
Una empresa de tecnología de movilidad busca un BPO Team Leader en Ciudad de México. El candidato ideal debe tener mínima de un año de experiencia como Supervisor BPO, con conocimientos en la gestión de equipos y la capacidad de implementar políticas efectivas. Este rol implica supervisar el desempeño diario, hacer seguimiento de KPIs y proponer iniciativas para la mejora continua. Se requiere licenciatura en Administración o Finanzas y habilidades intermedias en Excel.
Qualifications
- 1 año o más como Supervisor o Team Leader BPO.
- Experiencia en industria financiera o Fintech preferida.
- Capacidad para manejar equipos de 10 a 20 personas.
Responsibilities
- Supervisar el desempeño diario del equipo monitoreando KPIs.
- Implementar políticas y procedimientos para los BPO's.
- Identificar oportunidades de mejora continua.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.