puestos de International en México

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A recognized global company is looking for a Sales Support Engineer for its offices in México City.

• Generate quotes for spare parts, upgrades, and customizations for clients in the region.
• Manage customer orders from the region, ensuring efficient and high-quality service.
• Coordinate with the Supply Chain department for purchasing and logistics of customer requirements in the region.
• Work closely with the sales team to increase sales of spare parts, upgrades, and customizations for clients in the region.
• Conduct market analysis to identify new opportunities.
• Prepare and submit expense reports.
• Use CRM systems and Concur for customer and expense management.
• Provide monthly performance updates.

• Professional degree in fields related to production processes, engineer and/or administration.
• Experience in sales, technical service, and/or administration.
• Experience in production processes.
• 1 to 2 years of experience in sales or a commercial profile.
• Intermediate English level (B2). Part of the process will be conducted in English.
• Advanced knowledge of Sheets (Excel), Slides (PowerPoint), and Power BI.
• Knowledge of SAP (considered a plus).
• The position is hybrid, so you must be available to commute to our offices located in Santa Fe.

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

JD Logistics is expanding rapidly in Mexico—one of our key strategic markets in the Americas. With our self-operated warehouse in the Greater Mexico City area and a growing nationwide delivery network, we are building a smart, reliable, and technology-driven logistics ecosystem. Join JD Logistics Mexico and be part of a global team that’s redefining supply chain excellence and powering the future of commerce across Latin America.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.

Job Title: Sales Support

In alignment with corporate sales strategy and departmental requirements, oversee sales process optimization, tender documentation, meeting materials, logistics support, and data reporting. Ensure efficient sales support operations through process standardization, documentation quality improvements, and data management enhancements, providing reliable logistics support to achieve sales targets.

• Process Optimization Management : Streamline sales workflows by identifying inefficiencies and designing improvement initiatives. Develop standardized SOPs to enhance departmental efficiency by 15-20%.
• Bid Documentation Excellence : Compile technical and commercial data to craft compliant, comprehensive bid documents. Maintain a >90% bid success rate through meticulous formatting and content accuracy.
• Conference Support : Design professional PPT presentations and provide end-to-end conference support. Ensure materials score ≥4.5/5 in professionalism through rigorous quality control.
• Data Governance & Reporting : Manage sales data lifecycle (entry, cleansing, analysis) and develop standardized reporting templates. Maintain >99.8% data accuracy to support decision-making.
• Cross-Functional Collaboration : Facilitate cross-departmental workflows with tech/finance teams to streamline document exchange. Reduce average request resolution time to less than 2 business days via process standardization.

• Strong interpersonal, verbal, and written communication skills.
• Highly organized with exceptional attention to detail and accuracy.
• Effective time management skills with the ability to prioritize multiple tasks under tight deadlines.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
• Understanding of e-commerce or supply chain operations is strongly preferred.

• Basic knowledge of accounting principles and billing procedures.
• Bilingual in English/Mandarin Chinese or Spanish/Mandarin Chinese is highly desirable.

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lead support and management of Ad Sales & Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors.

Key Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review | Secondary: Python

• Provide L2/L3 support for Ad Sales systems; resolve incidents, requests, and enhancements.
• Manage ServiceNow/JIRA tickets, troubleshooting, and escalation.
• Coordinate with client teams for change requests, releases, and DR/BCP planning.
• Perform software installations, upgrades, performance tuning, and capacity planning.
• Support testing, requirement analysis, and documentation.
• Oversee release deployments and environment maintenance from dev to prod.
• Collaborate with stakeholders for billing, reporting, and compliance.

Experience with packaged apps (WideOrbit, BTS), .NET custom apps, and SQL/Oracle environments.

• 1+ years of experience working in customer service/call center environment
• Strong Spanish and English communication skills - both written and verbal
• Ability to be patient, empathetic, and act urgently to resolve customer-centric matters.
• Computer proficiency with MS Suite

• Experience working for large enterprise

Job Description

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role. Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

iDriveYourCar offers professional chauffeurs on demand, serving over 10,000 corporate and individual clients for more than a decade. Our selectively recruited and extensively screened drivers have been consistently vetted through positive client reviews. Our service provides first-class transportation at a fraction of the cost of limos and ride-shares.

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle day-to-day tasks, including responding to customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves managing communication with clients via phone, email, and chat, addressing any concerns or questions, and coordinating with drivers to ensure successful ride experiences.

• Customer Service, Customer Support, and Customer Satisfaction skills
• FLUENT/NATIVE ENGLISH
• Experience in enhancing Customer Experience
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using technology and CRM software
• Problem-solving and conflict resolution skills
• Previous experience in the transportation or service industry is a plus
• High school diploma or equivalent; additional qualifications are beneficial
• Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.
• Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.
• Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.
• Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.
• Act as the primary owner for all escalated customer complaints.

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Definitely needs to have MRI working experiences. Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.

• System configuration and debugging
• Troubleshooting
• Replacement of spare parts
• On-site training

The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.

• Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate internal teams when necessary.
• Document customer interactions and resolutions accurately in internal systems.
• Collaborate with Operations, Finance, and other internal teams to ensure effective issue resolution.
• Follow established processes, policies, and service-level agreements (SLAs).
• Identify recurring issues and provide feedback to improve processes and customer experience.

• 2+ years of experience in a Customer Service, Support, or Operations-related role.
• Advanced English proficiency (spoken and written).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple cases simultaneously in a fast-paced, remote environment.
• High attention to detail and strong organizational skills.

• Experience supporting U.S.-based customers.
• Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
• Experience working in a remote or distributed team environment.
• Customer-focused mindset
• Strong ownership and accountability
• Adaptability and resilience
• Professional and empathetic communication
• Team collaboration

• Stable and growing company with offices based in Miami

Ayer

As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.

We are currently hiring on behalf of Dysolve, a U.S.-based, technology-driven company operating at the intersection of education and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence-based approaches.

This role offers a unique opportunity to work within a mission-driven education and healthcare environment while being employed and supported by Adlecta’s global team.

Role Overview

As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.

We are currently hiring on behalf of Dysolve, a U.S.-based, technology-driven company operating at the intersection of education and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence-based approaches.

This role offers a unique opportunity to work within a mission-driven education and healthcare environment while being employed and supported by Adlecta’s global team.

Role Overview

The Customer Support Manager is responsible for leading, developing, and overseeing the customer support function supporting Dysolve. This role ensures that customer support agents deliver exceptional, compliant, and empathetic service across all communication channels while meeting quality, performance, sales, retention, and insight-gathering objectives.

The manager acts as a key link between frontline support agents, Adlecta leadership, and Dysolve stakeholders, ensuring consistency, scalability, continuous improvement of customer experience operations, and effective collection of customer feedback to inform marketing research and product development.

• Full-time, remote position
• Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)
• Must be available to work during U.S. business hours

• Lead, coach, and manage a team of Customer Experience Specialists.
• Oversee onboarding, training, and continuous development of support agents.
• Monitor individual and team KPIs, including CSAT, response times, resolution rates, sales, retention, and feedback collection metrics.
• Conduct regular performance reviews, feedback sessions, and improvement plans.
• Foster a culture of empathy, accountability, precision, and professionalism.
  

• Ensure all customer interactions strictly follow approved scripts, policies, procedures, and compliance standards.
• Review calls, emails, chats, and CRM records to ensure accuracy, tone, and adherence to guidelines.
• Support agents in handling complex, sensitive, or escalated customer cases.
• Identify recurring issues, quality gaps, or training needs and implement corrective actions.
• Ensure complete, accurate, and timely documentation in Salesforce and related systems.
  

• Establish clear processes for customer support agents to actively gather, document, and categorize customer feedback during interactions.
• Ensure customer insights related to user experience, objections, unmet needs, and feature requests are consistently captured.
• Collaborate with marketing and product teams to transform customer feedback into actionable insights for marketing research, messaging refinement, and product improvement.
• Address gaps where feedback collection has been previously underutilized or neglected, ensuring it becomes a core responsibility of the support function.
  

• Continuously improve support workflows, escalation paths, QA processes, and internal documentation.
• Collaborate with Adlecta leadership and Dysolve teams to refine KPIs and SLAs.
• Prepare and present regular performance, quality, retention, and customer insight reports.
• Act as the voice of the customer by sharing trends, pain points, and improvement opportunities with cross-functional teams.
  

• Ensure high-quality handling of technical, billing, service, and account-related issues.
• Guide agents in applying retention strategies and approved incentives when appropriate.
• Maintain the highest standards of confidentiality, data security, and precision of language in a regulated environment.
• Ensure consistent, empathetic, and professional communication across all customer touchpoints.
  

• Proven experience as a Customer Support Manager, Team Lead, or Supervisor.
• Strong background in customer service, support operations, sales, retention, or customer experience management.
• Native-level English (spoken and written).
• Experience using CRM systems (Salesforce preferred) and customer support tools (e.g., TalkDesk or similar).
• Strong leadership, coaching, and conflict-resolution skills.
• Highly organized, detail-oriented, and process-driven.
• Ability to work in sensitive, compliance-focused environments such as education or healthcare.
• Analytical mindset with the ability to leverage data and KPIs to drive performance and improvements.
• Comfortable working in a fast-paced, evolving environment.
  

• Experience in education, healthcare, mental health, or other regulated industries.
• Experience building or scaling customer support teams.
• Experience creating SOPs, QA frameworks, feedback loops, or training programs.
• Experience working with remote or international teams.
  

• Global Exposure – Work with international clients across education and healthcare while being part of a growing global BPO organization.
• Stability & Support – Be employed by Adlecta, with structured HR, operational, and leadership support.
• Meaningful Work – Contribute directly to Dysolve’s mission of improving lives through education- and healthcare-driven AI solutions.
• Career Growth – Strong performers can grow into senior leadership, operations, or multi-client management roles.
• Professional Development – Gain hands-on experience in customer experience leadership, regulated industries, compliance, and customer insights strategy.

At Adlecta, we don’t just place talent — we build long-term partnerships with our clients and empower our people to grow.