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Bilingual Customer Specialist / Permanent Role - Full Benefits / Benito Juárez
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Bilingual Customer Specialist
Job summary
A leading services company in Mexico City is seeking a Bilingual Customer Service Agent. This full-time, permanent role focuses on handling customer inquiries in English and providing exceptional service. The ideal candidate will have at least one year of call center experience and a positive service-oriented mindset. Benefits include competitive salary, fixed monthly bonus, and a respectful workplace that fosters career development through training and internal advancement.
Benefits
Qualifications
- At least 1 year of call center customer service experience.
- Willingness to assess English proficiency.
Responsibilities
- Handle inbound customer calls professionally.
- Assist customers with financial and retail inquiries.
- Document interactions and follow guidelines.
Skills
Education
FULL TIME | PERMANENT ROLE | BENITO JUÁREZ, CDMX
Ready for a role where your English skills, customer focus, and professionalism are truly appreciated? Join a bilingual customer service team that values respect, continuous learning, and real career growth. This is more than a seat on the floor — it’s a structured path to develop your experience and move forward.
- Handle inbound customer calls with a clear, professional approach
- Assist customers with financial and retail service questions
- Provide accurate, solution-driven support
- Create consistent, positive customer experiences
- Document interactions and follow service guidelines
- Work closely with a collaborative, quality-focused team
- Competitive salary plus fixed monthly bonus
- Full legal benefits starting day one
- Fully paid training program
- Ongoing coaching and quality feedback
- Career path with internal advancement options
- Continuous training and skill-building resources
- Partnerships and discounts with universities, retail, and entertainment brands
- A respectful, stable, and performance-driven workplace
- Advanced conversational English (assessment required)
- At least 1 year of call center customer service experience
- College education in progress, paused, or completed
- Strong communication and problem-solving abilities
- Reliable, accountable, and service-oriented mindset
We maintain an inclusive and discrimination-free recruitment process. We select based on capability, commitment, and growth potential.
- Location: Benito Juárez, Mexico City
- Schedule: Full-time
- Contract type: Permanent
If you’re ready to take the next professional step in bilingual customer service, apply today and grow with a team that invests in your future.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.