The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.
Responsibilities:
- Interpret and enter prescriptions;
- Clarify prescription orders with pharmacist and/or clinician as appropriate;
- Label and fill prescriptions for the pharmacist to verify;
- Perform pharmaceutical calculations;
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
- Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids;
- Prepare medication for delivery to patients and departments;
- Provide medication delivery services to patients within hospitals;
- Answer, resolve, and triage inbound inquiries;
- Provide outbound therapy/medication adherence check-ups;
- Secure refill prescriptions;
- Resolve insurance-related issues and assist patients with various forms of financial assistance;
- Maintain pharmacy inventory including drug ordering and receiving;
- Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns;
- Achieve operational objectives by inputting data, performing adjudication on test claims, and preparing action plans for follow-up;
- Manage, organize, and update relevant data using database applications;
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
- Identify trends, resolve problems; recommend improvements; implement change;
- Actively participate in process improvement initiatives;
- Act as a value-added business partner to stakeholders throughout the organization;
- Protect the organization's value by keeping information confidential;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Other duties as assigned.
Job Qualifications and Specifications
Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.
Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.
Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality-focused, maniacal attention to detail, highly computer proficient (knowledge of EPIC Willow and Cerner software system a plus).