Ambulatory Pharmacy Technician 40D

Care New England Health System; Warwick; On-site; GBP 10,000 - 40,000

Job description

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities:

1. Interpret and enter prescriptions;
2. Clarify prescription orders with pharmacist and/or clinician as appropriate;
3. Label and fill prescriptions for the pharmacist to verify;
4. Perform pharmaceutical calculations;
5. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
6. Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids;
7. Prepare medication for delivery to patients and departments;
8. Provide medication delivery services to patients within hospitals;
9. Answer, resolve, and triage inbound inquiries;
10. Provide outbound therapy/medication adherence check-ups;
11. Secure refill prescriptions;
12. Resolve insurance-related issues and assist patients with various forms of financial assistance;
13. Maintain pharmacy inventory including drug ordering and receiving;
14. Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns;
15. Achieve operational objectives by inputting data, performing adjudication on test claims, and preparing action plans for follow-up;
16. Manage, organize, and update relevant data using database applications;
17. Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
18. Identify trends, resolve problems; recommend improvements; implement change;
19. Actively participate in process improvement initiatives;
20. Act as a value-added business partner to stakeholders throughout the organization;
21. Protect the organization's value by keeping information confidential;
22. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
23. Other duties as assigned.

Job Qualifications and Specifications

Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.

Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality-focused, maniacal attention to detail, highly computer proficient (knowledge of EPIC Willow and Cerner software system a plus).