Jobs at Uber in United Kingdom

Role: Damage Coordinator

Salary:£27k p.a. + 10% Bonus

Job Type: Full-time, Office-Based, Monday to Friday, 8:45 AM - 5:15 PM

Location: West Acton, London (W3)

WeFlex is driving the electric vehicle revolution. Our mission is to make EVs accessible, starting with the ride-hailing market (e.g., Uber and Bolt). We provide financing for electric vehicles—from affordable MGs to luxury Teslas - along with associated services like EV retail, insurance, and charging solutions.

As one of the Sunday Times Growth 100 fastest-growing UK businesses, we manage a fleet of over 2,500 electric vehicles and are rapidly expanding. WeFlex is a dynamic team of 50+ individuals united by our shared values: kindness, transparency, honesty, and collaboration.

As our Damage Coordinator, you will be responsible for overseeing the vehicle inspection process for vehicles being returned to our premises by customers at the end of their contract. You'll also be responsible for managing any bodywork repairs and rectification work.

The role will involve greeting returning customers, inspecting their vehicle and highlighting any rectification work required.

Reporting into our Fleet Technical Services manager, you will be responsible for allocating work into our repair network for completion and raising orders for all approved work and estimates.

The role will also involve quality checking vehicles returned from suppliers to ensure allocated work has been completed to standard.

WeFlex is focused on delivering exceptional customer service, so you will need to bring this same focus and commitment within all your interactions with our customers.

As part of the wider Fleet Technical Team, the role will assist the Fleet Technical Services Manager and Service Coordinator with other administrative duties relating to the maintenance and repair of the fleet.

Damage Management

• Managing the vehicle returns and inspection process to identify any customer damage.
• Providing excellent customer service to those customers returning vehicles, balancing the need to raise and discuss new charges as well as creating accurate reports for our team to process customer invoices.
• Ensuring company policies are followed regarding vehicle inspection and that our internal bodywork standards are adhered to.
• Identifying work to be allocated to our in-life refurb partner and other suppliers within our bodyshop network.
• Raising work orders and purchase orders for approved work. Maintaining damage records of our fleet within our fleet system so that all new damage is allocated correctly to the relevant customer or internal dept.

Fleet Management & Administration

• Supporting the other members of the Fleet Technical Team with other related administrative duties such as outbound calls to garages for updates on vehicle repair progress, raising work and purchase orders for general service and maintenance work, and updating vehicle details in our fleet system.
• Assisting with the movement of returned vehicles between our return area and car parking sites.

• A friendly and positive personality.
• Excellent organisation, communication (oral and written), and interpersonal skills.
• Proficient in using MS Office (including Excel) and CRM software.
• This is an active role. Whilst parts of the role are managed at an office workstation, you will also be working in both our customer return area as well as onsite and back-up car parks inspecting vehicles.

• Knowledge of electric vehicles and the ride-hailing industry.
• A good level of understanding of vehicle maintenance and fleet management is an advantage.