Hospitality Management jobs in United Kingdom

Role Purpose:

To lead the hospitality and facility provision at the Stables, providing great service to golfers, visitors, event bookers and all guests alike. Working with the MD, Head Chef and finance manager to turn this business area into a significant profit centre for the club while maintaining our built assets and ensuring compliance to all relevant statutory obligations. Acting as an ambassador for the club, exhibiting our core values at all times while working collaboratively with the whole Senior Management Team for the good of the Club at all times.

Reports:

Assistant Hospitality Manager, Front of House Staff via the Ast Hospitality Manager, Chef Team via the Head Chef, Events team, Cleaning/housekeeping team.

Operational/Strategic Responsibilities

• Overseeing day-to-day operations of all F&B and service offerings in the stables and ensuring the highest level of guest satisfaction and service standards are in place.
• Coordinating with various departments, such as the golf operations, event sales, housekeeping and food and beverage, to ensure seamless hospitality operations.
• Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and ensure compliance.
• Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development as well.
• Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences and streamline operations.
• Ensure a strategic development plan for F&B is agreed with the MD to continually improve the offer and drive profitability and customer satisfaction.
• Continuously review and develop standard operating procedures for each area of the Stables operation to ensure maximum Member and Visitor satisfaction.
• Oversee the care and maintenance of all the physical assets in the Clubhouse.
• Oversee all event and F&B sales and marketing initiatives working closely with the MD and in-house marketing resources to deliver the annual budget.

Financial Management

• Oversee all fiscal areas and performance for the stables F&B operations including planning, budgeting, forecasting and reporting.
• Maintain relationships with vendors, suppliers and partners to ensure quality products and services are purchased within budgeted margins through approved suppliers within company purchasing guidelines.
• With the Head of Finance manager produce regular reports on F&B performance and stock control.

Leadership and Development

• Managing and supervising staff, including recruitment, training and performance evaluation.
• Provide ongoing coaching, mentorship and professional development opportunities to enhance staff performance and service delivery.

Personnel Responsibilities

• Plan the labour resource effectively to meet the service criteria for the department.
• Appraise and assess all employees under your control annually according to guidelines.
• Ensure that high standards of hygiene, appearance and dress are practised by employees.

Compliance and Risk Management

• Ensure compliance with all relevant regulations, policies and industry standards, safety and environmental responsibilities.
• Implement risk management protocols and safety procedures to mitigate liabilities and ensure a safe and secure environment for Members and staff.
• Ensure an appropriate Duty Management presence on site during all opening times via a management rota.

Required Skills and Qualifications

• Bachelor’s degree in hospitality management, hotel administration or a related field.
• 5+ years of experience in hospitality management, particularly in leisure or similar establishments.
• A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
• Ability to multitask, prioritise and work under pressure in a fast-paced environment.
• Understanding of sustainability practices in the hospitality industry.

Benefits:

• Competitive Salary
• Subsidised meals
• Gym & points based golf membership

As an equal opportunities employer, Royal Norwich is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Royal Norwich Golf Club.