General Manager

Mollie's Motel & Diner Manchester; Manchester; On-site; GBP 75,000 - 80,000; Full time

Job description

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WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.

Mollie's is now looking for a General Manager to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

REQUIREMENTS

At Mollie's, our General Managers are outstanding leaders who must be customer obsessed, warm, welcoming and quality serviced focused individuals who are passionate about exceeding guest expectations and empowering their teams. They need to be personable, have an acute attention to details and possess the commercial acumen to manage their teams in line with operational standards and procedures. The role requires inspirational leadership to manage, train and develop a team, ensuring the site meets and exceeds the needs of its guests and cultivates a motivated, positive and team orientated culture.

You will ensure that the Mollie's high standards, guest policies and operational procedures are always followed. You will implement new processes and initiatives and present opportunities and recommendations to better service delivery and the customer experience. We are looking for candidates who are friendly, charismatic, well organised, passionate about the industry and have experience in a similar role, specialising in the leadership of rooms management, Front office, housekeeping and maintenance departments. You must have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. A degree in Hotel/Hospitality management would be advantageous but not essential.

Strategic planning skills: GMs must ensure the development and implementation of a clear strategic plan for an organisation or business unit.

Financial planning skills: GMs are responsible for looking at the future of the business and making key investments and investment recommendations.

Interpersonal & Leadership Skills: GMs must have a people-first approach that fosters a positive internal culture, inspires teams, and encourages professional development.

Rooms & Experience Focus: GMs must have a deep understanding of hotel operations, service excellence, and delivering a seamless end-to-end experience.

Events Expertise: GMs must have experience in planning and executing events that enhance the brand experience, drive engagement, and create additional revenue streams.

Lifestyle Brand Knowledge: GMs must have a strong affinity for lifestyle hospitality, with an understanding of current trends, guest expectations, and innovative ways to elevate the brand experience.

SUSTAINABILITY

• Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business.
• Act as an ambassador for Mollie's social responsibility programs, encouraging employee participation and engagement.
• Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operations.

BENEFITS

• Salary from £75,000 to £80,000 per annum
• 30 days annual leave (Inclusive of Bank Holidays)
• Enhanced Company Maternity, Paternity and Adoption leave
• 10% Tronc Service Scheme
• Bonus scheme
• Hospitality Rewards (Discounts Platform)
• Complimentary food on shift
• Health and Dental Insurance
• Celebration Day- additional day of leave after three years of service
• Company sick pay
• 24 hour access to our wellness programme
• Mollie's Career Pathway programme including Paid qualifications
• Heavily discounted food and accommodation across the brand
• Discount on cowshed and GHD products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday rewards