Complaints à United States

• Rapidly growing FMCG business with huge potential
• Ownership of Supplier Quality relations

About Our Client

Global, multi-award winning cosmetics business based in Central London.

Job Description

The key responsibilities of the Senior SQA Manager include:

• Working with our outsourced supply chain partners to ensure Quality control and assurance documentation to ensure quality of finished goods, componentry and packaging.
• Manage retains, product release process, including development of QAS's and management of quality issues, attending first and ongoing production runs of both filled goods and packaging as required.
• Evaluation of existing & new suppliers through self-assessments, surveys, and audits.
• Lead, manage and coordinate the UK related activities of formula approval and testing.
• Conduct external audits, inspections and visits: prepare, co-ordinate and facilitate external audits and inspections, ensure smooth and effective interactions with suppliers, regulatory authorities and third-party assessors.
• Work with internal stakeholders, customers and third parties on sustainability matters and requirements such as EPR, SEDEX, Greenhouse Protocol, Recycling schemes etc.
• Lead on all aspects of Supply Chain compliance: eg Modern Slavery & REACH etc.
• Provide technical support regarding Customer complaints, RMAs, non-conformance reports.
• Maintain product attributes on Global Data Sheet and associated reporting tools for MSDS, Product attributes, DIMS etc.
• Development and administration of office Health & Safety requirements.
• Training and Education: design and deliver training programs to educate employees on quality best practices, fostering a quality culture throughout the organisation.

The Successful Applicant

The ideal Senior SQA Manager will have experience in:

• Supplier Quality Assurance experience with cosmetics, haircare, OTC medicine or other regulated personal care products.
• Understanding and experience of working with or developing systems compliant with certification standards such as ISO9001:2015, ISO 22716:2007, BRC Consumer products / Food.
• Experience in outsourced manufacturing/filler supplier management.
• Experience in componentry and packaging.
• Very high standards and attention to detail.
• Ability to build relationships across the company and with our supply partners with strong influencing abilities.
• A 'completer finisher' who gets the job done themselves, and with strong analytical and problem-solving skills.
• Excellent written communication, verbal communication, presentation, motivation, and interpersonal skills with a dynamic team working ethos.
• Dynamic and hands on with a start-up mentality.
• Experience working in a fast business growth and development environment would be a strong advantage.

What's on Offer

Competitive salary + hybrid working + benefits.