Conference & Events Supervisor - King Street Townhouse Hotel

About THG

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here.

About the role

King Street Townhouse Hotel is seeking a dynamic Conference & Events Supervisor to lead our events team and to ensure a smooth running of the Food and Beverage department ensuring all guests receive the highest level of service standards at all times.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

Responsibilities

• Lead by example and deliver on the departmental standard during hotel events.
• Provide consistent support to shift managers to ensure team alignment with company standards.
• Supervise and schedule the Conference & Events team.
• Be visible and approachable at all times for staff and guests.
• Coach and mentor team members, assist with training and new starter inductions.
• Attend operations meetings and weekly team meetings.
• Offer support to the Events Manager & Restaurant Manager.
• Maintain extensive knowledge of wine, cocktails, and seasonal menus.
• Take ownership to ensure service standards are met and maintained.
• Ensure customers' needs are anticipated and service objectives achieved.
• Take and communicate food and beverage orders promptly and accurately.
• Ensure exceptional service delivery, handle guest complaints efficiently, and ensure guest satisfaction.

Benefits

• Exclusive room rates for you and your family.
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa.
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more).
• In-person or video GP consultations, discounted prescriptions, and physiotherapy.
• Increasing annual leave with service, plus your birthday off.
• Continuous learning and development opportunities.
• £250 bonus for referring a friend.
• Complimentary meals during shifts and provided uniforms.
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role.
• Access to in-house Wellbeing Program.
• Pension scheme for financial stability.

Requirements

• Leadership Experience at least 1 year or equivalent.
• Previous and proven experience within Conference & Events operations.
• 5* Luxury Hotel or high-level serving experience preferred.
• Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first.
• Available to work different shift patterns including evenings and weekends if required.
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box.
• Highly organized with the ability to prioritize workload effectively.
• Strong communication skills and ability to lead and motivate a team.
• Confident in customer interactions and managing guest expectations.
• Excellent knowledge of wines, WSET qualification (desirable).

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.