General Manager

Our client offers fine dining and exquisite cuisine, where every dish tells a story and invites you to savor the artistry of their culinary creations. They are seeking a talented and driven General Manager to join their team in London and play a key role in shaping their innovative dining experience.

Please note: working hours will be Wednesdays and Thursdays from 2 pm until close, and Fridays, Saturdays, and Sundays from 11 am until close. This is subject to change.

Are you the right person for the job?

• Proven leadership skills
• Excellent communication skills
• Problem-solving skills
• Attention to detail
• Strong business acumen
• Genuine passion for hospitality

What will your role look like?

Leadership and Team Management

• Hire, train, and supervise staff, including servers, bartenders, kitchen staff, and support teams
• Create staff schedules to ensure adequate coverage during peak hours while managing labour costs
• Conduct regular performance evaluations and provide feedback
• Foster a positive work environment to motivate and inspire the team

Customer Experience

• Oversee front-of-house operations to ensure exceptional service
• Address customer complaints or concerns promptly and professionally
• Maintain the restaurant's ambiance and ensure it aligns with Ivory Seasons' brand
• Build customer loyalty by engaging with guests and gathering feedback

Financial Management

• Manage the restaurant's budget, including food and beverage costs, labour, and overhead expenses
• Develop strategies to increase sales, such as promotions, events, or menu specials
• Oversee inventory levels, order supplies, and minimise waste
• Monitor daily, weekly, and monthly financial performance

Operations Management

• Oversee daily operations, including opening and closing procedures, cleanliness, and compliance with health and safety regulations
• Work with the head chef to create and update menus
• Manage relationships with suppliers and negotiate contracts
• Utilise restaurant management software for reservations, inventory, and point-of-sale systems

Marketing and Branding

• Plan and execute events, themed nights, or special promotions
• Collaborate with marketing teams to maintain an active social media presence
• Build partnerships with local businesses, influencers, and event planners

Compliance and Safety

• Ensure compliance with local health codes, food safety regulations, and licensing requirements
• Manage alcohol licenses, music licenses, and other permits
• Implement security measures to ensure the safety of guests and staff

Strategic Planning

• Develop and implement strategies to grow Ivory Seasons' brand and profitability
• Stay informed about industry trends and competitor activities
• Introduce new concepts, such as seasonal menus or private dining experiences

What can you expect in return?

• Competitive quarterly and yearly bonuses, along with spiffs, are awarded based on both individual and companywide performance

What's next? It's easy!

Click “APPLY” now! We can't wait to hear from you!

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