Homestay Coordinator

EF Education First Gruppe; Oxford; On-site; GBP 22,000 - 32,000

Job description

EF Oxford International Language Campus is seeking a dedicated and organized Homestay Coordinator to connect international students with welcoming host families. This role ensures a safe, comfortable, and enriching homestay experience while fostering cultural exchange within the local community.

• Fixed-term contract for 6 months
• Potential for extension/permanent employment

If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.

Responsibilities

• Conducting visits to prospects host families and ensuring they are compliant to the EF policies and procedures
• Processing & maintaining homestay accommodation records using the EF’s own accommodation database
• Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
• Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate
• Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
• Ensuring student details are provided accurately each week for arriving and departing students
• Provide a high level of customer service to our students and hosts
• Strive to improve the quality of our homestay provision
• Shares emergency phone duty on a rota basis

Requirements

• Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
• Familiar with Microsoft Office and CRMs (desirable)
• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.