Floor Manager

Nakanojo; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Hey there, party starter! At Nakanojo, we're not just a Nikkei restaurant; we're an explosion of flavour, energy, and unforgettable experiences. If you're a high-energy, customer-focused dynamo with a passion for Nikkei cuisine, then you're just the conductor we need to lead our floor team.

As a Floor Manager at Nakanojo, you'll be at the heart of the action, setting the tone for an epic dining experience. Your mission? Keep the good vibes rolling, helping conduct your floor team to success, keep the plates flying, and our guests grooving with delight.

Key Responsibilities:

1. Lead, inspire, and guide the floor staff to deliver top-notch service.
2. Be the life of the restaurant, greeting and engaging guests with infectious enthusiasm.
3. Manage reservations, seating, and ensure a smooth flow of service.
4. Keep the energy high and the ambiance electric throughout every shift.
5. Collaborate with the kitchen and bar teams to ensure seamless food and drink service.
6. Handle guest inquiries, feedback, and any hiccups with charm and grace.
7. Maintain a party-perfect atmosphere by overseeing cleanliness and organisation.
8. Ensure staff are aligned with the restaurant's vision and customer-focused approach.
9. Ensure you and your team are scoring 5-star reviews online daily.
10. Promote the restaurant mission statement and encourage passers-by to become Nikkei enthusiasts and dine with Nakanojo.
11. Support the management to achieve the targets & KPIs.
12. Jump in when needed to keep the groove going and guests happy.
13. Embrace change and innovation to keep our Nikkei fiesta fresh.

Qualifications:

1. Previous restaurant or hospitality management experience is a plus, but if you've got the energy and passion, we're all ears!
2. A natural born leader with a knack for motivating and mentoring a team.
3. Your positive energy is contagious, and you thrive in a fast-paced environment.
4. You've got a taste for Nikkei cuisine or are eager to dive into the culinary revolution.
5. Excellent communication skills and the ability to connect with both guests and staff.
6. Flexibility to groove during evenings, weekends, and holidays.

What We Offer:

1. Nakanojo Black Belt Academy: A structured career development program allowing rapid progression. The more skills acquired, the higher the earning potential.
2. Service Charge & Tips: Teams receive 100% of all service charges and tips every month.
3. Punctuality & Attendance Bonus: Earn up to £200 annually for consistent reliability. An additional £50 per quarter for target attendance with no points accumulated. If maintained consecutively for a year, the bonus doubles.
4. Birthday Perks: Enjoy birthdays off with a £100 voucher to spend in any Nakanojo restaurant.
5. Paid Breaks: All breaks during shifts are fully paid.
6. Staff Food Benefits: Enjoy Taco Tuesdays, Sushi Fridays, and a rotating weekly structured staff food menu.
7. Bi-annual Competitions: Participate in sushi and cocktail competitions twice a year. Winning dishes are featured as specials on the menu, along with attractive prizes for the winner.
8. A front-row seat to the hottest Nikkei food fiesta in town!
9. A team that's more like family and a dynamic work environment.

How to Apply: Ready to lead the charge in our culinary carnival? Show us your charisma and enthusiasm! Send your resume and a cover letter that lets your vibrant personality shine, telling us why you're the ultimate Floor Manager for Nakanojo.

At Nakanojo, we're all about celebrating life, one plate at a time. Join our family, and let's create Nikkei memories that will last a lifetime!