Customer Solutions Engineer London, UK

IPC Systems; London; On-site; GBP 40,000 - 80,000

Job description

TITLE: NS Customer Solutions Engineer

DEPARTMENT: Customer Solutions, EMEA

MANAGER: Manager, Customer Solutions NS

OFFICE LOCATION: London, UK

ROLE TYPE: Full time, Hybrid

Overview of the Team

The Customer Solution EMEA is one of three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.

The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.

The global responsibility lies with a Vice President who leads the three regions AMER, EMEA, and APAC from the US headquarters in New Jersey.

Role Overview:

The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. We expect office attendance 3 days a week.

The responsibilities of the role include:

1. Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs, and preparing solutions proposals and bids along with ongoing life cycle account support.
2. External 3rd party interaction – working within the ecosystem in cooperation with 3rd party consultancies and other vendors and service providers.
3. Bid support – RFI, RFP, ITT response preparation, and complex solution proposals.
4. Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
5. Working with product management, marketing, and other internal IPC functions to ensure quality life cycle support to existing Clients and constructive input and competitive market feedback aimed at new product and service specification and campaigns.

How You Will Make an Impact:

1. Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions.
2. Position IPC solutions within the target environment: Highlight the benefits and relevance of our offerings.
3. Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise.
4. Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third-party integrations.
5. Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights into:
1. Products, solutions, and services – benefits, features, technical details, and designs.
2. Technology direction and roadmap.
3. Integration and compliance solutions.
6. Generate high-quality responses to RFP questions as part of a bid team: Ensure responses are:
1. Technically accurate, credible, and contextually relevant.
2. Professionally written, concise, and easily understood, with clear, high-quality graphics.
3. Designed to highlight IPC’s strengths.
4. Delivered on schedule.
7. Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements.
8. Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned.

Essential Skills and Experience to be Successful in this Role:

Technologies

Knowledge of one or more of the following technology areas is important for the successful candidate:

1. IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services
2. Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google
3. AI (Artificial Intelligence) – Automation/Analysis/Bots integration
4. SBC (Session Border Controller), Deployments
5. Knowledge of virtualization and containerization Microservices/Kubernetes/Docker
6. KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments
7. Security – including aspects of network security, certificates, encryption, authentication, firewalls
8. Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments
9. LAN and WAN Network Design
10. Voice Recording and archiving
11. Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API's, XML, SOAP, and others including the value they bring to workflow optimization

Other important attributes:

1. Credible, structured, and methodical approach
2. Availability to travel
3. Ability to keep up to date with business and market technologies, and understand their impact on a client organization
4. Excellent verbal and written communication
5. Ability to work in a fast-paced sales environment
6. Ability to deliver clear product presentations and demonstrations to all levels of a client organization
7. Ability to think clearly, creatively, and quickly in demanding situations
8. Friendly and outgoing, able to work in teams
9. Driven to high quality and excellence
10. Extremely Client-oriented
11. Experience with usage of Microsoft Office 365
12. Experience with usage of Salesforce and Oracle
13. Languages: English obligatory, German highly beneficial other European languages welcome
14. To acknowledge and follow the CORE 4 values of IPC

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance, and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills, and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities, and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.