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French Support Facebook | Housing Provided in Portugal
Descripción de la vacante
A customer service provider is seeking a Customer Support representative in Portugal to assist French-speaking users of Facebook. The role includes managing customer inquiries through various channels and ensuring an excellent user experience. Ideal candidates must have C2 proficiency in French and B1/B2 in English. A full relocation package is provided, making this an attractive opportunity for those looking to grow their career in an international setting.
Servicios
Formación
- C2 level French proficiency is required.
- B1+ / B2 level English for internal communication is needed.
- EU citizenship or a valid work permit for Portugal is necessary.
Responsabilidades
- Manage customer interactions via phone, email, and chat.
- Provide accurate information, troubleshooting support, and user guidance.
- Document cases through internal systems.
- Ensure a positive user experience through clear and empathetic communication.
Conocimientos
Start Date : 2 February
Location : Lisbon, Portugal (On-site)
Imagine starting your day under the Portuguese sun, living in a fully furnished apartment provided by the company (all bills included), while building an international career in customer experience.
With winter approaching across Europe, Portugal’s mild climate offers an ideal setting for professionals seeking stability, development, and a comfortable lifestyle supported by a comprehensive relocation package.
Compensation (40h / week) :
With company accommodation : approx. 1,040.66 gross / month
Without company accommodation : approx. 1,240.67 gross / month
Meal allowance : 154 / month (meal card)
Private Health & Life Insurance from day one
Paid training (weekly compensation after successful completion)
Fully furnished shared apartment provided by the company for a low price (all utilities included)
Airport pick-up upon arrival
Administrative support (NIF, Social Security, opening a bank account, etc.)
Flight reimbursement after the required period
Free Portuguese language lessons
Career development and internal mobility opportunities
Multicultural and modern work environment
You will support French‑speaking users of Facebook, handling inquiries with professionalism and care.
Your responsibilities include :
- Managing customer interactions via phone, email, and chat
- Providing accurate information, troubleshooting support, and user guidance
- Documenting cases through internal systems
- Ensuring a positive user experience through clear and empathetic communication
- C2 level French
- B1+ / B2 English for internal communication
- EU citizenship or a valid work permit for Portugal
- Ability and willingness to relocate
- Strong communication, problem‑solving skills, and customer focus
- Previous customer service experience is an advantage (not mandatory)
If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project, we would be happy to receive your application.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.