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Easy Select
Technical Assistant
Résumé du poste
A leading technology company is seeking a Technical Support Service Desk Administrator to provide high-quality user support in English and Spanish. You will troubleshoot mobile devices and support network infrastructure, along with Windows and Office 365. This position requires a technical degree and a minimum of 2 years of experience in user support. The contract is for 6 months with the potential for a 90-day extension, offering various benefits including medical and legal assistance.
Prestations
Qualifications
- Minimum 2 years of experience providing user support.
- Technical degree in Technology or a related field.
- Advanced proficiency in English and Spanish is mandatory.
Responsabilités
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android).
- Troubleshoot and support network infrastructure and VPN.
- Maintain and support Windows, Office 365, Outlook, and ServiceNow.
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Connaissances
Formation
Technical Support Service Desk Administrator (English & Spanish Support)
Contract | 6 months + possible 90-day extension
We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android ).
- Troubleshoot and support network infrastructure and VPN .
- Maintain and support Windows, Office 365, Outlook, and ServiceNow .
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Required Education & Experience
- Technical degree in Technology or a related field, or higher education in Technology/Systems.
- Minimum 2 years of experience providing user support.
Technical Skills
- Advanced English and Spanish (mandatory; validated).
- Knowledge of ITIL .
- Experience with Windows, Office 365, Outlook .
- Understanding of computer networks and VPN .
- Experience with ServiceNow .
Benefits (via Pride Global)
- Medical, dental, and vision coverage
- Supplemental benefits (accident, critical illness, hospital indemnity)
- Life & disability insurance
- 401(k) retirement savings
- Employee assistance program
- Legal assistance
- Auto, home, and pet insurance
- Discounts with preferred vendors
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.