It Support jobs in United Arab Emirates
Technical Support Supervisor - IT Jobs In Abroad Countries
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Technical Support Supervisor
Job summary
A leading immigration solutions provider is urgently hiring for a Technical Support Supervisor in the United Arab Emirates. The role entails managing and mentoring a team of support specialists, overseeing the resolution of IT issues, and ensuring compliance with security policies. Candidates must have strong IT support management skills and experience with ITSM tools. This position offers benefits such as medical insurance, travel allowances, and flight tickets.
Benefits
Qualifications
- Experience in managing a team of technical support specialists or helpdesk agents.
- Ability to oversee diagnosis, troubleshooting, and resolution of IT issues.
- Strong understanding of IT security policies and compliance standards.
Responsibilities
- Manage and mentor a team of technical support specialists.
- Ensure high user satisfaction and effective communication.
- Develop and enforce IT support procedures and best practices.
Skills
Tools
location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )
Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc
For more information call or whatsapp +91 9220850077
URGENT HIRING !!!
Key Responsibilities:
- Manage and mentor a team of technical support specialists or helpdesk agents.
- Assign tasks, monitor performance, and conduct regular performance reviews.
- Provide training and development opportunities for team members.
- Oversee the diagnosis, troubleshooting, and resolution of hardware, software, and network issues.
- Handle escalated or complex IT support tickets and customer complaints.
- Ensure support cases are resolved within defined SLAs (Service Level Agreements).
- Develop and enforce IT support procedures and best practices.
- Monitor ticketing systems to ensure proper documentation and timely resolution.
- Analyze support metrics and trends to improve service delivery.
- Ensure the effective use of ITSM (IT Service Management) tools like ServiceNow, Jira, Zendesk, etc.
- Collaborate with system admins and IT teams to maintain support tools and systems.
- Support patch management, device imaging, and inventory control processes.
- Maintain a high standard of user satisfaction and communication.
- Conduct follow-ups with users to ensure issue resolution and satisfaction.
- Encourage a customer-centric mindset within the support team.
- Enforce IT security policies and elevate potential breaches.
- Ensure compliance with internal controls, data privacy laws, and corporate standards.
Skills Required
- IT
- it documentation
- It Support
- It Support Management
- It Auditing
- It Audit
- it ops
- It Sector
- It Services
- It Hardware
- It Consultant
- It Migrations
- It Specialist
- It Delivery
- It Management
- it optimisation
- it agreements
- It Manager
- It Marketing
- It Maintenance
- it management software
Technical Support Supervisor IT Jobs In Abroad Countries • United Arab Emirates, Ireland, Netherlands
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.