IT Assistant

Minimum Requirements

• Bachelor's degree in information technology or any related field
• Minimum 2 years experience in IT support and helpdesk support systems.
• Good understanding of the Office 365 suites (O365) and Windows Operating systems
• Experience with networking equipment and software, such as routers, switches, and wireless controllers.
• Strong working knowledge of AV editing equipment and software
• Excellent computer and troubleshooting skills.
• Creativity, attention to detail, and flexibility
• Strong communication, customer service and organizational skills
• Ability to work independently, proactively and as part of a team.
• To have a solid grasp of how to ensure all school IT systems work effectively to support learning and the day to day running of the school.

Core Responsibilities and Expectations

Please note that this is a broad oversight of the main responsibilities; the full job description will include additional details.

• Provide technical assistance to all staff and students with Classroom Smartboards, projectors, printers, phones, Laptops, iPads, and other peripheral devices as well as audio-visual support for Staff.
• Assist with office moves, including cabling and moving IT equipment.
• Manage the telephone system: create new users, maintain and publish telephone lists, and troubleshoot issues.
• Troubleshoot and resolve system and network issues.
• Operate and maintain audio-visual equipment used to amplify, record, and display sound and images at live events.
• Responsible for maintenance and operation of all school audio-visual lighting equipment.
• Work closely with the IT Engineer to plan and execute AV needs for each school event.
• Attend rehearsals and performances to ensure smooth operation of AV equipment.
• Investigate and resolve technical issues with the school's computers and software, prioritizing, tracking, and documenting all requests and system changes.
• Perform ongoing maintenance and upgrades to AGS computer hardware and software, ensuring the high availability and efficiency of equipment to all users.
• Maintain the record of all IT purchase delivery notes and invoices.
• Perform the daily, weekly, monthly, and annual tasks assigned by the IT Engineer.
• Manage the student's BYOD devices efficiently through MDM solution.
• The database of Staff and students must be maintained and updated on applications that the school uses.
• Onboarding and offboarding of all staff and students access to the list of applications that the school manages.
• Maintenance of IT equipment regularly and update the IT asset inventory.
• Repairing of equipment based on need | Computers, Laptops.
• Safeguarding the IT assets in the office and stand-by IT equipment including mobile phones by proper storage and record keeping.
• Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requested with approval).
• You must always demonstrate, model and advocate the AGS Values.

Company Industry

• Education
• Training
• Teaching

Department / Functional Area

• IT Software

Keywords

• IT Assistant