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Help Desk Analyst jobs in United Arab Emirates

IT Helpdesk Analyst - Level 1 Support & Growth

International Free Zone Authority AG | IFZA Global

Dubai
On-site
AED 60,000 - 120,000
11 days ago
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Pain Management Consultant

International Hospitals Recruitment Inc.

Abu Dhabi Emirate
On-site
AED 120,000 - 200,000
Yesterday
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Senior M&A Advisory: Corporate Finance Deals

PricewaterhouseCoopers

Abu Dhabi
On-site
AED 120,000 - 200,000
2 days ago
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Senior Consultant | Corporate & International Tax | Direct Tax

Grant Thornton

Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Global Tax Accountant & VAT/Corporate Advisor

Bestax Chartered Accountants

Dubai
On-site
AED 120,000 - 180,000
2 days ago
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Senior Managing Consultant, Advisors & Consulting Services - GenAI Strategy & Deployment

OA- Mastercard

United Arab Emirates
On-site
AED 350,000 - 450,000
2 days ago
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Senior Telecom Growth Architect & Business Consultant

OA- Mastercard

United Arab Emirates
On-site
AED 120,000 - 200,000
2 days ago
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Customer Experience Coordinator – Arabic Speaker

Labelle Chocolates Group

Umm Al Quwain
On-site
AED 60,000 - 120,000
2 days ago
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IT Service Desk Specialist — Windows, Citrix & AD

Cigna

United Arab Emirates
On-site
AED 120,000 - 200,000
2 days ago
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Corporate Consultant (French Speaker)

HBS Group

Dubai
On-site
AED 200,000 - 300,000
2 days ago
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Strategic Enterprise Architect, Wholesale Banking

ADIB Group

Abu Dhabi
On-site
AED 300,000 - 400,000
2 days ago
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Enterprise Architect

ADIB Group

Abu Dhabi
On-site
AED 300,000 - 400,000
2 days ago
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Lead Business Consultant

Insight

United Arab Emirates
On-site
AED 200,000 - 300,000
2 days ago
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Cloud & Microservices Enterprise Architect for Transformation

IT People Gulf

Abu Dhabi
On-site
AED 120,000 - 200,000
4 days ago
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Senior Digital Transformation & Enterprise Architect

Carter Knight FZ LLC

Abu Dhabi
On-site
AED 400,000 - 500,000
5 days ago
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Senior Hospitality & Travel Enterprise Architect

Apt Resources

Dubai
On-site
AED 120,000 - 200,000
5 days ago
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GenAI Enterprise Architect - AI Solutions Leader (Relocation)

NorthBay, LLC

Abu Dhabi
On-site
AED 120,000 - 200,000
6 days ago
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IT Helpdesk Technician – Frontline Tech Support

Star Services LLC

Abu Dhabi
On-site
AED 70,000 - 90,000
6 days ago
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GenAI Enterprise Architect — Onsite Abu Dhabi

NorthBay, LLC

Abu Dhabi
On-site
AED 120,000 - 200,000
6 days ago
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Hospitality Revenue Management Consultant

SAS

Dubai
Hybrid
AED 120,000 - 200,000
6 days ago
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NetSuite Solutions Architect: Business-Driven Delivery

Halian

Dubai
On-site
AED 120,000 - 200,000
6 days ago
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Data Management Consultant- Data Privacy & Security (m/f/d)

Halian

Dubai
On-site
AED 120,000 - 180,000
6 days ago
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Data Management Consultant- Data Quality (m/f/d)

Halian

Dubai
On-site
AED 120,000 - 200,000
6 days ago
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Mall Customer Service Coordinator — Elevating Guest Experience

MAJID AL FUTTAIM

Dubai
On-site
AED 60,000 - 80,000
6 days ago
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Emirati Talent- Customer Service Coordinator

MAJID AL FUTTAIM

Dubai
On-site
AED 60,000 - 80,000
6 days ago
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Top job titles:

Hostess jobsWarehouse Associate jobsMajor Account Manager jobsService Desk Manager jobsJunior Software Developer jobsRadiation Oncology Nurse jobsPediatric Nurse Practitioner jobsQuality Assurance Nurse jobsShip Captain jobsInvestment Manager jobs

Top companies:

Jobs at FlydubaiJobs at EmaarJobs at IhgJobs at McdonaldsJobs at Kuwait AirwaysJobs at EyJobs at Baker HughesJobs at KbrJobs at NetflixJobs at Pwc

Top cities:

Jobs in DubaiJobs in Abu DhabiJobs in SharjahJobs in AjmanJobs in Al AinJobs in Fujairah

Similar jobs:

Data Analyst jobsBusiness Analyst jobsFinance Analyst jobsKitchen Helper jobsData Analyst Remote jobsWarehouse Helper jobsFront Desk Receptionist jobsQuality Assurance Analyst jobsSystem Analyst jobsService Desk Analyst jobs
IT Helpdesk Analyst - Level 1 Support & Growth
International Free Zone Authority AG | IFZA Global
Dubai
On-site
AED 60,000 - 120,000
Full time
11 days ago

Job summary

A leading authority in free zone management in Dubai is looking for a Service Desk Analyst to provide Level 1 IT support. You will manage support requests via phone, email, and in-person, handle basic IT issues, and assist in ticket management. Ideal candidates should have diagnostic skills in Windows and macOS, knowledge of Microsoft 365, and familiarity with ITSM platforms. This role includes various benefits like annual leave, medical insurance, and opportunities for personal and professional growth.

Benefits

24 annual leave days
Annual flight home
Life insurance plan
Medical insurance plan
Bonus scheme
Opportunities to learn and grow

Qualifications

  • Strong diagnostic skills for basic IT issues across Windows and macOS environments.
  • Understanding of Microsoft 365 apps and services.
  • Familiarity with network connectivity principles (Wi-Fi, VPN, LAN).
  • Working knowledge of ITSM platforms and service desk ticketing tools.
  • ITIL v4 Foundation knowledge or orientation.

Responsibilities

  • Manage Level 1 technical support via phone, email, and walk-in channels.
  • Provide initial triage and analysis of support requests.
  • Act as operational support for Senior Service Desk Analysts.
  • Clearly communicate technical information to users of varying knowledge.
  • Accurately document all user interactions in the ticketing system.

Skills

Diagnostic skills for IT issues
Understanding of Microsoft 365
Familiarity with network connectivity principles
Knowledge of ITSM platforms
Strong communication skills
Organizational skills

Tools

Ticketing systems
Job description
A leading authority in free zone management in Dubai is looking for a Service Desk Analyst to provide Level 1 IT support. You will manage support requests via phone, email, and in-person, handle basic IT issues, and assist in ticket management. Ideal candidates should have diagnostic skills in Windows and macOS, knowledge of Microsoft 365, and familiarity with ITSM platforms. This role includes various benefits like annual leave, medical insurance, and opportunities for personal and professional growth.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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