Caterer jobs in United Arab Emirates

Step into a pivotal role at the heart of one of the world's leading airline networks. As the Senior Manager of Catering Operations, you will be the driving force behind seamless collaboration between Emirates Airlines (EK) and Emirates Flight Catering (EKFC), ensuring top-notch catering services operate flawlessly amidst a dynamic aviation landscape. Based in the Emirates Network Control Centre (NCC), this role demands exceptional leadership, quick decision-making, and a relentless commitment to operational excellence.

Join us to lead a team dedicated to maintaining unmatched quality and ensuring on-time performance (OTP), while managing real-time operational challenges with agility and precision. This is your opportunity to shape a critical function that underpins the passenger experience on one of the world's most extensive airline networks.

• Represent Emirates Flight Catering at the Emirates Network Control Centre (NCC), leading daily operations and proactively managing disruption scenarios 24/7.
• Oversee and coordinate EKFC operations in alignment with the strategic guidance of NCC to ensure synergy and seamless operations.

• Act as the Single Point of Contact (SPOC) between EKFC and NCC for real-time responses to disruptions, emergencies, and schedule changes.
• Rapidly assess operational impacts and communicate updates to all relevant stakeholders, safeguarding OTP and quality standards.

• Adjust catering provisions and resource allocation based on updated flight schedules and passenger capacity to minimize waste and ensure service efficiency.

• Oversee day-of-operations activities across all EKFC functions, ensuring timely and accurate delivery of catering services in line with Service Level Agreements (SLAs), Precision Time Schedules (PTS), and other KPIs.
• Ensure full compliance with relevant standards, regulatory requirements, and governance protocols during incident reviews and escalations.
• Report on operational challenges and successes to enhance communication and coordination between EK and EKFC.
• Lead efforts in identifying potential risks, gaps, and opportunities, implementing recovery and mitigation plans while driving innovation in processes and technologies.

• Develop and manage EKFC's Business Continuity Plan to ensure the organization's readiness to respond effectively to disruptions while maintaining the highest service levels.

• Monitor local and international airport catering trends, regulations, and industry advancements to ensure competitive and compliant operational strategies.

We're seeking an accomplished leader with a track record of driving large-scale operational success. To excel in this role, you'll need:

• Bachelor's degree in a relevant field.
• Preferred certifications: Lean Six Sigma, PMP, IOSH, and airport safety certifications.

• Minimum 8 years in a managerial role within a high-pressure, time-sensitive service delivery environment, such as airline catering operations, large-scale logistics, or airport airside operations.

• Leadership: Proven ability to lead and engage diverse, multicultural teams across various locations.
• Problem-solving: Strong analytical and decision-making skills to manage operational complexities effectively.
• Stakeholder Management: Excellent interpersonal and influencing skills to navigate high-level customer and stakeholder interactions.
• Technical Proficiency: Hands-on experience with airline-related IT systems and data-driven decision-making.
• Communication: Clear, effective communication with robust follow-up and delegation capabilities.

• Be a part of a globally renowned organization that sets benchmarks in aviation and hospitality.
• Take on a high-impact role that offers a unique blend of strategic influence and operational execution.
• Work in a dynamic environment where your decisions directly enhance the passenger experience and uphold the reputation of an industry leader.

This is more than just a job; it's a chance to lead from the front and make your mark in the world of aviation catering operations.