Spa Therapist

Operations

• To create the first positive impression to the guest by greeting them in a warm welcoming manner by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all times.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.

Administration

• To update the Therapist Logbook.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
• To respond to the change as indicated by the company.

Policy & Procedure

• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire hygiene environmental health and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.

Qualifications:

• At least secondary graduated.
• International Certificate in Massage Therapy Treatments and Skincare.
• Previous 5* resort spa experience.
• Well-groomed and high standard of personal hygiene.
• Enthusiastic and willing to learn.
• Spa experience is necessary.
• Previous Experience with Hammam is an advantage.

Additional Information:

• Prompt and courteous delivery of all orders maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with Managers Checklist.
• Train, maintain and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas and methods of operation.

Remote Work: No

Employment Type: Fulltime