Spa Therapist

Minor International; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Spa Therapist, where your skills in massage therapy and customer service will shine. This role offers the opportunity to create memorable experiences for guests by providing exceptional treatments and ensuring high standards of hygiene and service. You will be part of a dynamic team dedicated to guest satisfaction and personal development. If you are enthusiastic, well-groomed, and have a passion for wellness, this is your chance to thrive in a vibrant spa environment that values your contributions and encourages continuous learning.

Qualifications

• At least secondary graduated with an International Certificate in Massage Therapy.
• Previous 5-star resort spa experience is essential.

Responsibilities

• Create a positive impression by greeting guests warmly.
• Perform quality massage therapies and body treatments.
• Ensure cleanliness and hygiene in work areas.

Skills

Massage Therapy

Customer Service

Communication Skills

Hygiene Standards

Teamwork

Education

Secondary School Graduation

International Certificate in Massage Therapy Treatments and Skincare

Job description

Operations

• To create the first positive impression to the guest by greeting them in a warm welcoming manner by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all times.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.

Administration

• To update the Therapist Logbook.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
• To respond to the change as indicated by the company.

Policy & Procedure

• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire hygiene environmental health and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.

Qualifications:

• At least secondary graduated.
• International Certificate in Massage Therapy Treatments and Skincare.
• Previous 5* resort spa experience.
• Well-groomed and high standard of personal hygiene.
• Enthusiastic and willing to learn.
• Spa experience is necessary.
• Previous Experience with Hammam is an advantage.

Additional Information:

• Prompt and courteous delivery of all orders maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with Managers Checklist.
• Train, maintain and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas and methods of operation.

Remote Work: No

Employment Type: Fulltime