Warehouse jobs in Singapore

Job summary

A logistics company in Singapore is seeking an Operations Manager to enhance operational efficiency and ensure customer satisfaction. Key responsibilities include managing customer complaints, overseeing contract management, and driving continuous improvements in operational processes. The ideal candidate will possess a Diploma/Degree in business administration or a related field, with 3-5 years of relevant experience. Strong communication, problem-solving, and analytical skills are essential. This role offers a 5-day work week with clear working hours.

Qualifications

• Minimum of 3-5 years of experience in operations management.
• Strong working knowledge of MS Office applications.
• Meticulous and detail-oriented with a focus on accuracy.

Responsibilities

• Address customer complaints promptly and professionally.
• Process credit notes and claims.
• Monitor and manage customer and vendor contracts.
• Identify areas for process improvement.
• Maintain accurate and up-to-date documentation.
• Monitor KPIs related to operational efficiency.
• Schedule meetings with relevant agencies.
• Assist in preparing for ISO audits.