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Premium Travel Concierge – Advanced English Speaker
Job summary
A major financial services company in Mexico City seeks a Travel Consultant for their contact center. This frontline role will deliver exceptional service to premium card members through effective communication and personalized travel solutions. Candidates should have a strong customer service background, ideally within travel or tourism, and must be fluent in English. This role offers competitive pay, bonus incentives, and a flexible working model, promoting both work-life balance and professional growth.
Benefits
Qualifications
- Very high levels of written and verbal communication in English.
- Experience in high-end customer service or sales in tourism or travel.
- Ability to work in a fast-paced, high-volume servicing environment.
- Basic geography knowledge to locate continents and key travel destinations.
- Positive attitude with a willingness to learn and adapt.
Responsibilities
- Deliver world-class customer service in a high-volume travel call environment.
- Create new bookings and service existing travel arrangements.
- Understand customer needs to deliver innovative interactions.
- Research and plan personalized travel experiences.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.