Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
A member of the Client Service team supporting client contacts (through all channels, including but not limited to phone, chat, email, WhatsApp) and servicing omni-channel client interactions for the Miu Miu EMEA’s region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience.
RESPONSIBILITIES
REQUIREMENTS
Passion to connect with clients and cultivate personalized relationships to drive sales.
Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask inquisitive questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Fluency in German, together with English and Italian (written and spoken).
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.