417

Chat jobs in Italy

Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Roma
On-site
EUR 50,000 - 70,000
Yesterday
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Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Napoli
On-site
EUR 50,000 - 70,000
Yesterday
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Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Torino
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Milano
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Genova
On-site
EUR 50,000 - 70,000
Yesterday
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Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Bologna
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Venezia
On-site
EUR 50,000 - 70,000
Yesterday
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Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Firenze
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant
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Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Verona
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative (Italian & English)

Cross Border Talents

Padova
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Verona
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Napoli
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Padova
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Firenze
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Bologna
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Venezia
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Genova
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Roma
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Torino
On-site
EUR 50,000 - 70,000
Yesterday
Be an early applicant

Marketing Customer Support Representative

Cross Border Talents

Milano
On-site
EUR 1,000 - 14,000
Yesterday
Be an early applicant

Backend Engineer - AI Integration

Docplanner

Torino
Hybrid
EUR 40,000 - 60,000
2 days ago
Be an early applicant

AI/LLM Engineer

Docplanner

Bologna
Hybrid
EUR 60,000 - 80,000
2 days ago
Be an early applicant

Customer Support PUDO's

InPost Italy

Brescia
Hybrid
EUR 10,000 - 30,000
3 days ago
Be an early applicant

German speaking Customer Service Specialist – Lisbon

Cross Border Talents

Roma
On-site
EUR 25,000 - 35,000
3 days ago
Be an early applicant

Backend Engineer - AI Integration

Docplanner

Bologna
Hybrid
EUR 50,000 - 70,000
3 days ago
Be an early applicant

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Marketing Customer Support Representative (Italian & English)
Cross Border Talents
Roma
On-site
EUR 50,000 - 70,000
Full time
Yesterday
Be an early applicant

Job summary

A recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for a role in Lisbon, Portugal. Candidates will provide B2B customer support to advertisers, focusing on product troubleshooting and education through email and chat. Strong communication and problem-solving skills are essential. The job offers a base salary of €1,000, additional meal allowances, and health insurance from day one. This position entails managing customer queries and ensuring high satisfaction rates while adhering to service level agreements.

Benefits

Meal Allowance (€7.63/day)
Health Insurance from day 1
Welcome Bonus based on attendance
Retention Bonus from December

Qualifications

  • Proficient in Italian at C1/native level.
  • Fluent in English at B2 level or higher.
  • Excellent communication and problem-solving skills.

Responsibilities

  • Provide B2B customer support to advertisers.
  • Handle product troubleshooting and advertiser education.
  • Manage case volumes through email and chat.

Skills

Italian proficiency (C1/Natives)
English proficiency (B2)
Strong communication skills
Problem-solving abilities
Job description
Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

  • Monday to Sunday
  • Operating hours: 07:00 – 19:00
  • Rotative shifts:
    • 07:00 – 16:00
    • 10:00 – 19:00

Later Phase (TBC by client):

  • 24/7 Rotative Shifts
  • 2 Rotative Days Off
Languages Required
  • Italian: C1 / Native level
  • English: B2 level or higher
Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities
  • Actively contribute to initiatives that improve service quality and overall user experience
  • Handle end-to-end product troubleshooting and advertiser support
  • Manage case volumes across email and chat channels
  • Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
  • Resolve generic, technical, and product‑related issues
  • Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
  • Maintain adherence to service level agreements (SLAs) and productivity targets
  • Partner with internal technical specialists to educate advertisers on product features and common issues
Compensation & Benefits
  • Base Salary: €1,000 (for 14 months)
  • Meal Allowance: €7.63 / day
  • Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
  • Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
  • Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to amanda.kiss@cbtalents.org email.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.