User Experience jobs in Canada

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London, United Kingdom

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18.04.2025

02.06.2025

Development Support Engineer - Entry-Level Opportunity
Location: Chiswick Business Park, London
Department: IT - Digital & Product Development
Salary: £23,000

Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.

As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.

1. Provide first-line technical support for over 1,000 users.
2. Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
3. Identify and escalate urgent issues to management.
4. Log and manage bugs using Jira.
5. Fix data issues directly in our SQL Server database.
6. Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
7. Communicate effectively with users via phone, video, chat, and email.
8. Work with a development team releasing new updates every two weeks.
9. Receive mentorship with potential progression into a developer role.

You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.