Administrative Officer for the Fracture Liaison Service

NHS; Carmarthen, Llanelli; On-site; GBP 24,000 - 27,000; Full time

Job description

Administrative Officer for the Fracture Liaison Service

This post is a Fixed Term/ Secondment until 30/11/2026.

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

We are seeking to appoint an enthusiastic, hardworking and organised individual to be a part of the Fracture Liaison Service (FLS). You will become a core member of staff within a friendly and supportive Team, enabling the promotion of the FLS throughout the Health Board. The Post Holder will play a key role in helping the organisation drive forward improvements in quality and the care that our patients receive.

The Fracture Liaison Service is a small team with offices located at each of the County's. The Team offers a friendly and supportive environment and we meet regularly to discuss and share ideas. This is an exciting opportunity to shape this new service in the Health Board.

Main duties of the job

The post holder will work independently, being responsible for assisting the department in general administration and secretarial duties, ensuring a professional and confidential service at all times. The post holder will also support appropriate additional roles to the FLS in the Unscheduled Care Directorate across the Health Board and have a key role in providing a link between FLS practitioners, wards, departments, GPs, and community staff. You will also be a point of contact for patients and their carers. The role requires someone who is able to deal with first line enquiries, communicating and welcoming into the department all levels of personnel within defined parameters, both internal and external, via phone, e-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex enquiries. The post holder is required to work on their own initiative, sometimes unsupervised, and will be flexible and adaptable in their role to the needs of the service.

The role may involve travelling to and working across other sites in support of service delivery.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job responsibilities

The post holder will provide a range of administrative and secretarial duties including filing of clinical and non-clinical correspondence. Welcome staff to the department, guiding them to the appropriate room and answering general questions. Duties will also include typing, scanning, photocopying, and ordering office supplies. Maintain and keep databases up to date and provide information for reporting purposes as required.

Deliver routine training to colleagues on business systems in use within the department. Attend team brief and other meetings. Prepare papers, record and transcribe minutes/notes of meetings as required.

Solve delegated problems logically and make decisions appropriate to the level of work. Liaise in a professional manner with service users, relatives, carers, colleagues, clinicians, GPs, and other professionals.

The post holder will work independently in a way that ensures the delivery of a high-quality service, organizing work to meet the workload peaks and troughs throughout the working day, whilst ensuring deadlines and targets are met. Ensure workload is managed effectively and demonstrate flexibility in thinking, openness of mind and readiness for frequent change. The post holder will respond appropriately to urgent instructions in a timely, accurate, and professional manner.

Adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post. May provide day-to-day supervision of staff.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications & Knowledge

• Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge.

Experience

• Experience of working in an administrative / office environment.
• Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint.
• Familiar and confident using email and searching the internet.
• Experience of working in a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Glangwili Hospital/Prince Philip Hospital,

£24,433 to £26,060 a year (pro rata if part time)

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time

Reference number

100-AC242-1124-B

Job locations

Glangwili Hospital/Prince Philip Hospital