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Network Voice Admin
Job summary
A technology solutions company in Warwick seeks a seasoned Network Voice Admin with 8-10 years of experience in supporting voice/telephony infrastructure. This role requires in-depth knowledge of Cisco Call Manager and MS Teams, including SIP and VoIP protocols. Candidates must be adept in managing telecom and network carriers and have experience with service requests through Service Now. Immediate start is available, and this contract lasts for 6 months with the possibility of extension.
Qualifications
- 8-10 years of relevant experience in network voice administration.
- Strong understanding of VoIP protocols and SIP configuration.
- Experience managing telecom and network carrier deliveries.
Responsibilities
- Configure and manage MS Teams voice and Cisco Call Manager.
- Support and troubleshoot voice infrastructure issues.
- Manage service requests through Service Now.
Skills
Education
Warwick, Warwickshire
Contract Posted by: Infoplus Technologies UK Ltd
Posted: Monday, 8 December 2025
- Mandatory Skills: Network Voice Admin
- Experience: 8-10 Years
- This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
- Capable of configuring CISCO LAN Switches for the purpose of configuring IPT services
- Understanding of IP Networks, addressing systems, routing for the purpose of configuring IPT services
- Knowledge of various Legacy circuit types such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
- Comprehensive understanding of SIP, SBC configuration and troubleshooting
- Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
- Understanding of MS Teams Phone Service, provisioning, and troubleshooting
- Capable of managing service requests and incidents through a Service Now resolver groups
- Experience managing telecom and network carriers/supplier delivery and SLAs
- Experience operating and troubleshooting call recording platforms such as Verint.
- Cisco CCNP Collaboration
- Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer
- ITIL Foundation
- Location: Warwick, Warwickshire, UK
- Industry: IT
- Duration: 6 months (Extendable)
- Start Date: ASAP - Immediate
- Company: Infoplus Technologies UK Ltd
- Contact: Devendra
- Email: Contact This Company
- Reference: JS
- Posted Date: 12/8/2025 10:15:04 PM
- Permalink: http://www.careerboard.com/fBoix
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.