** INTERVIEWS WILL BE HELD AT BRANSHOLME HEALTH CENTRE ON WEDNESDAY 9TH APRIL 2025 **
A Medical Receptionist plays a crucial role in ensuring the smooth running of a GP Surgery by providing front-line support to patients and our team of healthcare professionals. This role involves handling administrative tasks, managing patient appointments and ensuring excellent patient care and confidentiality.
Key Responsibilities
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Greet and assist patients in a friendly and professional manner.
- Answer telephone calls, deal with patient queries and signpost appropriately.
- Book, amend and cancel appointments using EMIS Web clinical system.
- Process prescription requests and liaise with the in-house pharmacy team.
- Provide information about services, policies and procedures.
Administrative Duties
- Handle incoming and outgoing correspondence, including emails.
- Coding, filing and managing medical documents.
Confidentiality & Compliance
- Ensure patient confidentiality is maintained at all times.
- Adhere to NHS policies, GDPR and practice protocols.
- Support the practice in safeguarding and data protection compliance.
Teamwork & Additional Support
- Work collaboratively with both clinical and administrative teams.
About Us
James Alexander Family Practice is a large Primary Care Organisation, delivering General Practice services across two sites; with practices at Bransholme Health Centre and Princes Medical Centre. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients.
Job Responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Process incoming and outgoing mail.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Photocopy documentation as required.
- File and store records as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries (including administrative queries) as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
Person Specification
Other Requirements
- Ability to work flexible hours, to provide cover for annual leave and sickness as required.
- Commitment to providing high-quality patient care.
- Knowledge of different languages.
Experience
- Experience in a customer-facing role (e.g. receptionist, administrator).
- Experience handling confidential information.
- Experience working in a GP surgery or healthcare setting.
- Knowledge of EMIS Web clinical system.
Qualifications
- NVQ Level 2/3 in Customer Service or Business Administration.
- Understanding of confidentiality and data protection (e.g. GDPR).
- Aware of NHS policies and procedures.
- Knowledge of appointment booking systems.
- Understanding of CQC requirements.
Personal Qualities
- Friendly and approachable.
- Ability to remain calm under pressure.
- Team player with a flexible attitude.
- Willingness to undertake further training.
- Interest in healthcare administration.
Skills & Abilities
- Excellent verbal and written communication.
- Strong organisational and multi-tasking skills.
- Ability to handle difficult situations professionally.
- Ability to use EMIS Web clinical system.
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.