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24/7 Control Tower Coordinator – Customer Ops & Policies
Job summary
A leading logistics company in Staines-upon-Thames is looking for someone to oversee and coordinate QuickSTAT operational activities. This role requires experience in customer service and offers opportunities to develop policies that enhance client satisfaction. You will work with the Customer Service and Sales teams, ensuring compliance with company standards. Benefits include a pension plan, employee assistance program, and wellness support, making it a rewarding opportunity in the logistics sector.
Benefits
Qualifications
- Experience in Customer Service is essential.
- Knowledge of freight forwarding is a plus.
- Excellent time management and problem solving skills.
Responsibilities
- Manage daily email volumes in the Control Group inbox.
- Develop customer focused operational policies.
- Monitor accuracy of reporting and database information.
- Coordinate customer service projects.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.