It jobs in United Kingdom

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As an IT Field Support Technician, you will be responsible for implementing and maintaining our organization's Cloud and on-premise infrastructure. Your expertise will play a critical role in ensuring the stability, security, and scalability of our IT infrastructure. This position requires a deep understanding of network and server protocols, technologies, and best practices, as well as strong problem-solving and communication skills.

5 days a week at our UK offices, split between city of London & Greenford, with occasional travel to our Netherlands office.

Salary £55-65k

What you’ll do as the IT Field Support Technician

Responsibilities:

1. IT infrastructure Implementation:
   • Plan and coordinate the implementation of scalable and robust infrastructure to support our organization's needs. Must have knowledge and experience with Windows and UNIX/Linux operating systems, storage area networks, VMWare, BGP, SD-WAN/Express Route, Routing, Private Link, Peering, vNET/Subnetting, Meraki International and Guest networks.
   • Evaluate and recommend infrastructure hardware, software, and protocols to optimize performance and ensure high availability.
   • Collaborate with cross-functional teams to gather requirements and develop infrastructure solutions aligned with business objectives.
   • Deploy and/or coordinate the deployment of infrastructure hardware, including servers, storage arrays, switches, and printer related hardware. Must have knowledge and experience with VMWare, Logging, ACL, VPN and Windows/UNIX/Linux configuration and troubleshooting.
   • Conduct infrastructure equipment installations, upgrades, and firmware patches to maintain optimal performance and security.
   • Update or deploy monitoring, backup and alerting solutions.
   • Collaborate with the broader Zones Digital team to ensure smooth integration of IT infrastructure changes and minimize disruptions.
2. IT Infrastructure Monitoring and Troubleshooting:
   • Proactively monitor IT infrastructure performance, availability, and security to identify and resolve potential issues.
   • Investigate and troubleshoot complex IT infrastructure problems, perform root cause analysis, and implement effective solutions.
   • Develop and maintain IT infrastructure documentation, including diagrams, configurations, and standard operating procedures.
3. IT Infrastructure Security:
   • Implement and maintain IT infrastructure security measures, including firewalls, intrusion detection/prevention systems, VPNs, and access controls. Must have knowledge and experience with ASA, FTD standalone, FMC/CDO, IPS, and VPN.
   • Conduct regular security assessments, vulnerability scanning, and penetration testing to identify and address potential risks.
   • Stay updated with the latest industry trends and best practices in IT infrastructure security and implement appropriate measures to safeguard the IT infrastructure.
4. IT Desktop Support:
   • Answer incoming calls to provide first call resolution.
   • Respond to requests for technical assistance in person, phone, chat, or email.
   • Diagnose and resolve technical hardware and software issues.
   • Research questions using available information resources.
   • Advise user on appropriate action.
   • Follow standard help desk procedures.
   • Log all help desk interactions.
   • Follow up with customers and users to ensure complete resolution of issues.
   • Identify and escalate situations requiring urgent attention.
   • Track and route problems and requests and document resolutions.
   • Resolve technical problems with Local Area Networks and Wide Area networks.
   • Inform management of recurring problems.
   • Stay current with system information, changes, and updates.
   • Clean up computers.
5. Collaboration and Leadership:
   • Collaborate with cross-functional teams, including system administrators, developers, and security specialists, to ensure seamless operation and integration of IT infrastructure systems.
   • Act as a subject matter expert, participating in technical discussions, proposing innovative solutions, and driving continuous improvement initiatives.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., CCNP, CCIE) are highly desirable.
• Proven experience as an IT infrastructure Engineer or similar role, with a minimum of 5 years implementing, and troubleshooting enterprise-level IT infrastructure.
• Deep knowledge of IT infrastructure operating systems and virtualization solutions.
• Hands-on experience with IT infrastructure hardware and software, such as Dell, HP, Cisco, and EMC.

Zones offers a comprehensive Benefits package.

At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us, so we truly embrace hybrid working. Additional benefits include private medical insurance, with access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is a productive workforce.

Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.