It jobs in Canada

The Digital Service's IT Operation Teams leads on IT strategy, development, co-ordination, planning, project, and programme management for all Digital & supporting functions.

The primary focus of this role is to lead the Server team with providing a highly efficient and professional service in supporting and managing the GHC IT Server Estate. The post holder will manage the Server environments, have strong technical knowledge and experience of managing physical and virtual server infrastructure, including hardware, as well as management of Active Directory and associated services, O365 and cloud solutions such as Azure. Added to this, to ensure that the IT server environment is secure and meets the needs of the Trust and Governance requirements.

This role is instrumental in ensuring continuity of service and availability of clinical and business administration systems within the Trust and local health communities. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.

Working as part of a team, the postholder will ensure that the IT Server Team operates smoothly to provide excellent IT and Infrastructure provision across the c5000 staff and across multiple sites.

The IT Server Manager will provide specialist advice to the organisation and other stakeholders on IT matters in supporting Community Providers, identifying opportunities, new products and developments in information technology, formulating and agreeing proposals with stakeholders that will contribute or enable overall service improvement.

Reporting to the Head of IT Operations, the IT Server Manager will manage the development, planning, testing and provision of current and new IT systems, services and equipment for both clinical and corporate staff for the trust. Thereby ensuring that Community & Corporate colleagues have the necessary tools to deliver and provide healthcare services across the county.

Extensive knowledge in Cyber Security and to lead on monitoring the latest cyber security threats ensuring appropriate measures are taken to secure the network and infrastructure.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunities to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to staff of the trust in relation to all the services provided by the IT Server Team and wider IT team.

The post holder will support and lead on certain aspects of the implementation of the IT strategy across the organisation including the management (but not necessarily the day-to-day technical operation) of Information Technology services and facilities which are owned by GHC or for which GHC has a responsibility.

Manage the planning, improvement and delivery of IT systems, equipment and services to provide secure and accurate information that will support and enable efficient and effective patient care, using project management skills and methodology with user/stakeholder engagement.

To support the wider Digital Services team in developing the service provided by the IT Service Support team and deputise when appropriate.

Coordinate the procurement, maintenance, upgrading and operating costs of IT Server systems, including hardware and software, where applicable to support best value for money from capital and revenue budgets.

Coordinate, in conjunction with other service providers robust processes for requesting, managing, reporting, prioritising, escalation and closure of IT related issues, tasks, work packages and projects.

Manage IT projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.

Adhere to and manage projects via the Trust's change control policy, taking ownership of the delivery and timescales set out by the change process.

Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.

Provide advice and information on IT matters to senior management and clinical staff as required.

Implement the Trust's goals, ambitions and IT Strategy of the organisations business plans in ongoing response to requirements, funding, and investments, within the county, regional and national context.

Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.

Maintain and support IT server equipment, software and services.

Ensuring that day-to-day management of support services meets GHC's KPI and customer requirements.

Ensuring customer satisfaction regularly exceeds targets.

Maintain an accurate and up-to-date service management system.

Proactively communicating with users about open incidents or problems and ensuring that issues are resolved or a workaround is provided within the shortest possible timeframes.

Manage the sharing of skills, knowledge and experience to improve the service provided by the Service support team.

Working with the senior members of the IT services team to identify and develop new Support Services processes, policies, practices and systems for the department, including feeding back to the IT Operations Manager.

Ensuring the Incidents and Problems are managed on behalf of end-users throughout their full lifecycle including cyber incidents.

Ensuring backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.

Comply with all information governance procedures and protocols, including the confidentiality of patient and staff records.

Undertake other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.

The post holder may be required to take part in an on-call Rota providing out of hours IT support.

Maintain an up-to-date supplier catalogue to ensure that procurement processes are able to deliver best value to users of the service. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

• Experience in IT Management
• Significant experience in IT Support
• Degree or equivalent
• Experience in NHS organisation

• Technical Experience in Data Centre Technologies
• Understanding of Resiliency and Recovery
• Experience and Cyber threats and mitigations
• Implementation of Data Centre Technologies

• Line Management of a team
• Experience of implementing projects
• Project Management
• Budgetary Responsibility
• Service desk and Customer Services management

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.