It jobs in United States

We are seeking a skilled Microsoft and Office IT Administrator to provide hands‑on technical support and systems administration across War Childs global IT environment. Based in our London office (hybrid) you will be responsible for the full administration, maintenance and optimisation of all local IT equipment including laptops, printers, Wi‑Fi, network infrastructure, internet access and meeting‑room technology. As the IT focal point for all War Child London‑based colleagues and external UK IT suppliers you will ensure smooth daily operations and a secure reliable IT setup.

Alongside local responsibilities you will support the improvement and management of War Childs global Microsoft technology environment – including Entra ID, SharePoint, Intune, Azure, Teams and OneDrive – working closely with IT colleagues to strengthen and secure our Microsoft 365 ecosystem.

This role sits within the IT Team in the Finance IT and Risk Management Department reporting to the Global Head of IT with a dotted‑line reporting relationship to the War Child UK Director of Finance and IT. You will also collaborate closely with your counterpart in the Netherlands who supports our Amsterdam office.

• Provide office support
• Deliver 1st and 2nd line support for all IT‑related questions, incidents and requests from London office users regarding hardware, software, peripherals and infrastructure.
• Log and prioritise user issues, requests and queries; resolve them independently or escalates to third parties as needed.
• Provide guidance and instruction to users on the effective use of standard software and organisation‑specific applications.
• Act as primary administrator for designated Microsoft technologies ensuring effective maintenance, optimisation, process improvement and documentation.
• Act as secondary support for Microsoft technologies managed by other IT team members.
• Deliver 1st and 2nd line support to global users for all issues and requests related to assigned Microsoft technologies.
• Log, prioritise and resolve user incidents and service requests, escalating when appropriate.
• Provide training and user support on the proper use of Microsoft tools and organisation‑specific systems.
• Identify and address structural issues in IT infrastructure, proposing and implementing improvements independently with the IT Team or in collaboration with external suppliers.
• Assess and report user needs for information systems and digital tools.
• Monitor and ensure compliance with IT procedures including those for security authorisation and acceptable use.
• Contribute to defining and maintaining minimum IT and security standards, ensuring these are clearly communicated to IT staff.
• Identify opportunities to enhance IT processes and workflows and participate in implementing improvements.
• Initiate and collaborate on IC improvement projects with IT colleagues and external vendors.
• Contribute to creating and maintaining a culture of safeguarding for children and adults in line with War Child Alliances Child Safeguarding policies.
• Provide technical and operational support to ensure the stability and performance of global IT systems.
• Monitor system performance continuity and adherence to IT security standards.
• Manage user accounts and access for global War Child staff.
• Support the procurement and lifecycle management of IT hardware, software and services.
• Monitor and respond to security alerts and incidents, ensuring timely resolution and documentation.
• Provide holiday cover, delivering cover for the equivalent IT role based in the Netherlands supporting the Amsterdam office during periods of absence or leave.

• Education : Higher professional (Bachelor’s level) working and thinking level preferably with a degree in Information Technology, Computer Science or a related field.
• Experience : Minimum of 5 years of relevant experience in IT support and systems administration including work with Microsoft products (Azure, Office 365 or Microsoft 365) in an international context.
• Microsoft Expertise : Proven expertise in administering, maintaining and optimising Microsoft Azure, Office 365 and related Microsoft cloud technologies.
• IT infrastructure : Strong understanding of IT infrastructure components including networks, servers, endpoints, storage and security systems.
• Knowledge of IT service management principles and processes (e.g. ITIL) with hands‑on experience providing remote and on‑site technical support.
• Security : Good knowledge of IT security standards and practices including user access management, data protection and threat mitigation.
• Risk Awareness : Ability to proactively identify risks, anticipate technology challenges and implement effective preventive measures.
• Strong analytical and problem‑solving skills with creativity and initiative in finding practical solutions.
• Service‑oriented mindset with a commitment to delivering timely high‑quality support to end users.
• Effective communication skills, able to convey technical information clearly and confidently to non‑technical audiences.
• Strong interpersonal skills and cultural sensitivity with the ability to work effectively with colleagues from diverse backgrounds.
• Collaborative approach with a commitment to knowledge sharing, teamwork and contributing to a safeguarding‑focused organisational culture.

• Location : UK. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation or visa sponsorship.
• Contract Duration : Fixed Term with 6 months probation period.
• Contract Type : UK contract provided that you have the right to work there.
• Salary : UK Contract. Salary range 31,600 – 38,200 per annum. Salary and benefits are in line with your residing country and contracting office. We offer local packages.

• Flexible working arrangements, including flexible hours, occasional working from home and compressed hours.
• Annual leave 28 days per year for full‑time staff, rising to 33 days plus bank holidays with service.
• Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution; a minimum employee contribution on a salary‑sacrifice basis. This increases to 6% after one year of service.
• Family leave – enhanced maternity, partner, co‑parent, paternity leave, adoption and shared parental leave.
• Health & wellbeing – employees may take advantage of a healthcare cash plan, a range of wellbeing initiatives and free confidential one‑to‑one wellbeing consultations with trained counsellors.
• Learning & development – dedicated to investing in learning and continuing professional development for all employees.
• Workplace nursery benefit – employees can make tax and NI savings on nursery costs for children up to the age of 5.
• Flexible public holidays – up to two standard UK public holidays can be exchanged for those that have cultural or religious significance.
• Cancer cover – voluntary contributions can be made through payroll allowing employees to claim back on a range of cancer treatments.
• GP 24/7 helpline – a GP helpline available to all UK employees providing access to a qualified GP 24/7 via telephone or webcam consultation and offers diagnosis, advice and reassurance on a range of medical matters as well as authorisation of private electronic prescriptions.
• Welcome bag for new starters – War Child Tote bag, War Child T‑shirt and other practical items.
• Discounts on War Child merchandise – 25% discount on full price War Child merchandise sold through Shop for Good.
• Flexible benefits – Cycle to Work scheme, season ticket loans.
• Meaningful impact – the chance to make a tangible difference in the lives of children and families affected by conflict, contributing to long‑term sustainable change.

War Child is an inclusive employer committed to diversity and inclusion, respecting all individuals regardless of age, gender, religion, ethnicity, nationality or physical ability. War Child is dedicated to fostering a diverse, inclusive and respectful workplace that prioritises safety and fairness for all individuals. We strictly prohibit any form of discrimination, harassment, retaliation or bullying within our organisation. War Child has a zero‑tolerance policy towards any form of abuse and implements safeguarding policies in line with War Child Alliances Child Safeguarding policies.

• Make a real impact – your work will directly contribute to providing quality education to children who need it most, creating lasting change in their lives.
• Career growth – join a dynamic organisation that values your professional development and offers opportunities for learning, growth and innovation.
• Global reach – play a key role in scaling a ground‑breaking programme that operates in multiple conflict‑affected regions around the world.
• Collaborative and mission‑driven – work alongside passionate colleagues and partners united in a mission to protect children and help them thrive despite adversity.

Qualified candidates are encouraged to submit their applications by December 4 2025. We are reviewing submissions on a rolling basis so early applications are strongly recommended.

• Only applications received via our website are processed.
• If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that time; any responses received after that time are not processed.
• The closing date for the vacancy may be extended. If so and you have not yet heard from us, your application will remain active.
• We have the right to close the advert before the deadline if we receive many applications.

The War Child Alliance is an international non‑governmental organisation committed to providing psychosocial support, child protection, youth empowerment programming and quality education to children affected by armed conflict. War Child operates in Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered) and Yemen. We also have offices in the Netherlands and the United Kingdom.

Our work with children and at‑risk adults to keep them safe is the most important thing we do. We are committed to safeguarding children and vulnerable adults in all areas of our work. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy at Integrity & Safeguarding – Home.

• Office Manager Experience
• Microsoft Office
• Data Entry
• Microsoft Outlook
• Microsoft Word
• QuickBooks
• Office Experience
• Microsoft Excel
• Filing
• Administrative Experience
• Microsoft Outlook Calendar
• Bookkeeping

Full‑Time

Years (unspecified)

1

31,600 – 38,200