Customer Service Assistant jobs in Francia

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Trevett Services have an exciting opportunity for an experienced Senior Account Manager to join a national FM and building services provider in Worcester.

You will play a vital part in covering various services such as M&E, building fabric, projects together with P&L responsibility for the contract, life cycle, continuous improvement, and increasing the revenue.

This is a full-time permanent role, paying up to £70,000 per annum in addition to a comprehensive benefits package and car allowance.

Key Responsibilities of the Senior Account Manager:

• Ensure high quality service delivery across the range of services
• Ensure financial performance is achieved on the contract to meet agreed targets for turnover, profit and cash collection
• Ensure a sound commercial understanding of the contractual deliverables across the contract and provide leadership to the site team
• Work with the senior management team and Client.
• Promote/foster a culture of continuous improvement whereby improvements to service delivery and commercial value are identified and implemented
• Ensure effective working relationships with internal and external customers to maximise operational excellence and growth opportunity
• Ensure development of direct reports, and wider team, using regular reviews and training
• Ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe environment for all employees, the client and patients

Essential experience the Senior Account Manager would need:

• Commercial experience
• Technical bias
• Has previously held P&L responsibility
• Is numerate and analytical and financially aware
• Demonstrates a strong concern for order and quality
• Demonstrates a clear understanding of the basic principles of M&E systems

Benefits:

• 25 days annual leave + bank holidays
• Life Cover equivalent to 4 times annual salary
• Company Stakeholder Pension Scheme
• Private Medical Insurance (Family Cover)
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 18/04/2025 by JR United Kingdom