Customer Care Manager jobs in United States

Job Title: Care Manager

Location: Derby, Greater London

Salary: 32000- 40000 per annum (Dependent on experience)

Job Type: Full-Time, Permanent

About Us:
Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve.

The Care Manager Role:
We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care.

Care Manager Key Responsibilities:

• Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care.
• Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training.
• Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals.
• Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients.
• Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements.
• Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner.
• Monitor and manage the budget for care services, ensuring efficient use of resources.
• Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports.
• Build and maintain positive relationships with clients, families, staff, and external stakeholders.

Care Manager Requirements:

• Proven experience as a care manager or in a similar role within the healthcare or social care sector.
• Must have a full UK driving license.
• Strong understanding of care regulations, standards, and best practices.
• Excellent leadership and people management skills, with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills, with a compassionate and empathetic approach.
• Ability to develop and implement effective care plans tailored to individual client needs.
• Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care.
• Experience with CQC inspections and compliance is highly desirable.

Benefits:

• Competitive salary with opportunities for career progression.
• Comprehensive health and wellness benefits.
• Support for ongoing professional development and training.
• Flexible working arrangements and a supportive work environment.
• The opportunity to make a meaningful difference in the lives of clients.

How to Apply:
If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you.

Application Deadline: 31/08/2024

Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including:

• Enhanced Disclosure and Barring Service (DBS) check.
• Verification of qualifications and experience.
• Comprehensive reference checks, including a recent employer reference.