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Team Manager - Telemarketing

Workshop Recruitment

Portsmouth

On-site

GBP 30,000

Full time

26 days ago

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An established industry player is seeking a dynamic Team Manager to lead a passionate sales team. This role focuses on driving performance, providing excellent client service, and fostering a supportive work environment. As a Team Manager, you will motivate and develop your team, ensuring they achieve their targets while maintaining strong client relationships. With a commitment to personal development, you will thrive in a fast-paced, client-focused environment. Join this innovative firm and make a significant impact on the team's success while enjoying perks like flexitime and subsidized gym membership.

Flexitime

Regular Incentives & Rewards

Subsidised Gym Membership

Free Lunch Friday

Dress Down

Pool Table

Proven experience in managing sales teams and driving performance.
Strong communication and interpersonal skills are essential.

Manage day-to-day team operations and support team members.
Deliver training and coaching to enhance personal development.
Monitor team KPIs and ensure compliance with company policies.

Team Management

Sales Performance Target Achievement

Communication Skills

Interpersonal Skills

Problem-Solving

Our client, who is very passionate about bringing the best service to their customers and clients, and who also takes pride in providing the best supportive and nurturing working environment for the team, is recruiting for a Team Manager whose values align with the business.

To be considered for the role, you must have previous experience in managing a sales-based team and driving business to meet performance targets, whilst maintaining excellence in client and customer service. You must be driven, proactive, and ensure all team members are supported with training and development in the role.

Duties and Responsibilities

Day-to-day team management, being the point of contact for general needs and requests of the team
Motivate and support team members through regular communication and feedback
Deliver training and coaching sessions to support personal development
Build strong client partnerships, ensuring regular and effective communication
Build and manage pipelines, ensuring consistent client contact and retention
Take ownership of team KPIs and targets
Monitor and enforce compliance with company policies and procedures
Deal with escalations, finding solutions and resolutions
Monitor campaigns to exceed expectations, making continual progress and implementing solutions for improvement where needed

Skills and Experience