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10.000+

Service jobs in Germany

IT Service Delivery Manager – Network and Security

Intersnack

Düsseldorf
On-site
EUR 70,000 - 90,000
2 days ago
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Customer Care Manager Europe

Falk&Ross Europe

Sembach
On-site
EUR 70,000 - 90,000
Yesterday
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Talent Universe Purchaser (fmd)

Jobs at Vestas

Hamburg
On-site
EUR 60,000 - 80,000
Today
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IT Service Owner Teamcenter PDM System Tires (m/f/diverse)

IT-Systemhaus der Bundesagentur für Arbeit

Hannover
Hybrid
EUR 80,000 - 100,000
Today
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Senior Chemical Risk Assessor (M/F)

LNS - Laboratoire National de Santé

Berlin
On-site
EUR 60,000 - 80,000
Yesterday
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Service Partner Business Development Manager (m/w/d) - Region Nord / Nordwest

Cargotec

Schenefeld
Hybrid
EUR 40,000 - 60,000
Yesterday
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Field Service Engineer DACH (German speaking territories)

Zero Motorcycles

Berlin
Hybrid
EUR 50,000 - 70,000
Yesterday
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Stellvertretender Restaurantmanager (m/w/d) Restaurant Neueröffnung Mai 2026

Restaurant Das Anna-Luise

Königstein im Taunus
On-site
EUR 45,000 - 60,000
Yesterday
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Staff Technical Support Engineer (f/m/d)

Danaher - Global

München
On-site
EUR 65,000 - 85,000
Yesterday
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Field Service Technician

AERZEN worldwide

Aerzen
On-site
EUR 40,000 - 60,000
Yesterday
Be an early applicant

Server | Verōnika | Fotografiska (m/w/d)

BHG Hospitality GmbH

Berlin
On-site
EUR 35,000 - 45,000
2 days ago
Be an early applicant

Business Process Expert (x|w|m) Service Process Development – Hybrid

IT-Systemhaus der Bundesagentur für Arbeit

Göttingen
Hybrid
EUR 60,000 - 80,000
Today
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Manager HR Service Center

Emply Denmark

Mannheim
Hybrid
EUR 40,000 - 60,000
Today
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Head of Cross-Product Management (m/f/d) SCM Operate & Service

SAP

Garching bei München
On-site
EUR 120,000 - 160,000
Today
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Service Designer | Vertriebsmarketingmitarbeiter (m/w/d)

Melanie Nakou

Frankfurt
On-site
EUR 50,000 - 70,000
Yesterday
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Senior Business Travel Consultant - French Speaking

Traveltechessentialist

München
Hybrid
EUR 80,000 - 100,000
Today
Be an early applicant

Senior Service Owner M365/Copilot

Vattenfall

Germany
Hybrid
EUR 80,000 - 100,000
Today
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Senior Business Travel Consultant - French Speaking

Perk

München
Hybrid
EUR 80,000 - 100,000
Today
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Data Center Global Program Manager (m/w/d) Germany Data Center Global Program Manager (m/w/d) G[...]

Rolls-Royce

Augsburg
On-site
EUR 70,000 - 90,000
Today
Be an early applicant

Restaurant Manager (mfd) Hilton Mainz

Hilton

Mainz
On-site
EUR 40,000 - 60,000
Yesterday
Be an early applicant

IT Operations Manager

ONELIFE

Berlin
On-site
EUR 80,000 - 100,000
Yesterday
Be an early applicant

IT Operations Manager

ONELIFE

Konz
Hybrid
EUR 80,000 - 100,000
2 days ago
Be an early applicant

Senior Service Integration Consultant (m/w/d)

indivHR | We ? IT Recruiting

Frankfurt
Hybrid
EUR 65,000 - 85,000
Today
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Head of eCommerce Customer Operations (gn) Vollzeit/Teilzeit (hybrid)

DKV Mobility

Ratingen
Hybrid
EUR 60,000 - 80,000
Today
Be an early applicant

Technical Support Analyst, Germany

Genomic Health, Inc.

Trier
On-site
EUR 40,000 - 60,000
Yesterday
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Similar jobs:

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IT Service Delivery Manager & Network and Security
Intersnack
Düsseldorf
On-site
EUR 70.000 - 90.000
Full time
2 days ago
Be an early applicant

Job summary

A leading snacks manufacturer is seeking an IT Service Delivery Manager – Network and Security in Düsseldorf. You will manage IT vendors, ensure reliable technology operations, and monitor performance metrics. Ideal candidates have extensive IT service management experience, solid vendor governance skills, and familiarity with network security technologies. This role offers travel opportunities and the chance to support a collaborative workplace focused on growth and professional development.

Benefits

Continuous learning opportunities
Collaborative workplace environment

Qualifications

  • Extensive IT background with expertise in service management.
  • Proven experience in vendor governance and SLA tracking.
  • Strong understanding of ITIL-based service management.

Responsibilities

  • Act as the primary contact between IT vendors and internal stakeholders.
  • Monitor SLA fulfilment and document service performance.
  • Ensure that service providers apply technology standards.

Skills

Service management
Vendor management
Communication skills
Analytical mindset

Education

Relevant certifications (ITIL, PRINCE2, PMP)

Tools

Network technologies (WAN/SD-WAN/LAN)
Security frameworks/standards
Job description
We want you to grow with us

We are expanding our IT Infrastructure Services team and are looking for an IT Service Delivery Manager – Network and Security. In this role, you will report directly to the Team Lead IT Infrastructure Services and take responsibility for managing multiple IT vendors that deliver services across the Security and Network Towers. You will ensure the reliable operation of these technologies, contribute to group-wide IT service management practices, and actively help shape our digital journey. At Intersnack, we value continuous learning and foster a collaborative workplace that supports both your personal and professional development.

What we can offer

As our IT Service Delivery Manager, you will oversee multi-vendor service performance by ensuring effective vendor management, performance monitoring and service delivery improvements. You will collaborate with internal teams across various Intersnack locations and work closely with external contractors and third-party service providers, maintaining consistent, high-quality service delivery. A key part of your role will be monitoring infrastructure-related SLAs (e.g., capacity, availability, and performance) to ensure a stable and reliable IT environment. In addition, you will play an important role in capacity planning and driving continuous service improvement to assure scalability and meet our evolving business needs.

How you will spend your time as our next IT Service Delivery Manager – Security and Network
  • Act as the primary contact between IT vendors and internal stakeholders, ensuring effective communication and collaboration.
  • Lead structured vendor performance reviews, addressing issues promptly and escalating unresolved matters when required.
  • Monitor SLA fulfilment and document service performance through accurate, well-maintained Service Review Reports.
  • Facilitate regular service review meetings with vendors, project teams and internal stakeholders such as local IT teams and OpCos, offering guidance and fostering partnership as a trusted advisor.
  • Ensure that service providers apply technology standards and roadmaps in line with IT governance frameworks and industry best practices.
  • Oversee business continuity by maintaining IT service continuity, disaster recovery plans, and the overall business continuity plan.
What we expect of you
  • Extensive IT background with demonstrated expertise in service management, infrastructure environments, and end-to-end service delivery.
  • Demonstrated experience in vendor governance, covering vendor management, contract oversight, SLA tracking and cost monitoring.
  • Strong understanding of ITIL-based service management with experience supporting global IT operations.
  • Familiarity with infrastructure security operations and network technologies such as network operations (WAN/SD-WAN/LAN/WLAN), firewalls and VPN, load balancers, segmentation, endpoint/security tooling (e.g., EDR, IDS/IPS, SIEM/SOAR), and security frameworks/standards.
  • Proven experience in service capacity planning, disaster recovery, and business continuity planning to ensure resilience and stability of IT services.
  • Analytical mindset with a track record of driving service improvement initiatives.
  • Excellent communication and stakeholder management skills with a service-oriented approach.
  • Relevant certifications such as ITIL Foundation (or higher), PRINCE2/PMP, or Azure/AWS Cloud are considered an asset.
  • Ability to work effectively in a complex, collaborative matrix environment with virtual teams in a multi-cultural and geographically diverse setting, combined with strong problem-solving and troubleshooting skills and mature judgment in challenging situations.
  • A strong command of spoken and written English is a must, and knowledge of German is a plus.

Please note: Depending on project needs, occasional travel of up to 30% may be required to other key Intersnack locations.

Important: Please note that a valid work and residence permit is required for non-EU applicants for this position.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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