Operations Manager ofertas em Alemanha

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Fraud Operations FCOI Specialist who will primarily be responsible for processing pre-investigated cases of unusual activity, performing the filing of a Suspicious Activity Report (SAR) with the FIU, and initiating further risk-mitigating measures.

The Financial Crime Operations Investigations unit (FCOI) within the Fraud & FinCrime Department is primarily responsible for processing pre-investigated cases of unusual transactional activity, filing a Suspicious Activity Report (SAR) with the FIU, and initiating further risk-mitigating measures. Additionally, FCOI uses their knowledge and intelligence to triage new cases to ensure they receive appropriate handling.

• Quality review of Fraud Cases, provide internal feedback, execute SAR filings, and handle external communication with authorities such as FIU and banks.
• Triage unusual activity reports and information from related sources to ensure new investigation cases receive appropriate handling.
• Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management.
• Keep informed of and apply any changes to processes, procedures, and regulatory changes.
• Collaborate with management for ongoing knowledge sharing to the investigation Teams, driven by root cause error analysis and promoting best practices.
• Identify and execute process improvements, and provide Subject Matter Expert support on key processes and technology initiatives for referring parties, supporting the creation of unusual activity reports and establishing a strong feedback loop.
• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.

• Strong verbal and written communication skills with the ability to influence others in German and English.
• Excellent analytical and research skills, detail-oriented.
• Ability to deep-dive and investigate issues to reach a successful resolution for applicable parties.
• Strong time management skills, self-directing, and capable of dealing with high-pressure, time-sensitive tasks.
• Quality-focused work ethic with a strong controls mindset.
• Extensive experience within AML/fraud investigation in the financial sector.

• Experience with SAR filing (goAML) and communication with governmental authorities such as FIU.
• Previous banking-retail experience.