Jobs bei ABB Schweiz AG in Deutschland

Manager Technical Support

In this role, you will have the opportunity to ensure that service activities are carried out effectively according to ABB's standard processes, quality standards and safety guidelines to the satisfaction of our customers. On a daily basis, you will support routine maintenance, provide remote technical support and act as a technical point of contact. You will also demonstrate your expertise by proactively working with customers and ABB teams to ensure customer needs are met and service quality is maintained. This role contributes to the Analytical Measurement business at our Frankfurt location. Key stakeholders include both internal and external customers, ensuring high quality support and service for our continuous gas analyser products. You will be mainly accountable for:

1. Providing technical support for ABB technicians and channel partners for service tasks such as installation, commissioning, routine maintenance, and troubleshooting technical issues through remote support across various service categories.
2. Performing ABB service training as technical expert to teach ABB technicians, channel partners and customers on the functioning and handling of ABB gas analyzers.
3. Taking part in development projects as a link between development and technical service to prioritize service interests at an early development stage.

Join a forward-thinking team where every day brings new challenges and opportunities for growth. In this role, you will tackle a wide range of technical tasks, contribute to the development of new products and services, and continually develop your expertise in a dynamic environment.

• You are highly skilled in servicing, maintaining, commissioning, and repairing gas analysers, with hands-on experience in the industry.
• You have at least 2 years of experience in technical support, working as a Technical Support Engineer or as a field technician, ideally with expertise in gas analyzers.
• You have ideally some experience in Salesforce and possess strong presentation skills, with a collaborative and solution-focused mindset.
• A completed degree, apprenticeship, or technician qualification in electrical engineering, mechatronics, chemistry, or a related field is required.
• You are at ease communicating fluently in both German and English.

• Help customers in driving efficiency and sustainability, making a strong impact.
• Enjoy a supportive and solution-driven team environment.
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.

• Retirement plan
• Employee Assistance Program
• Flexible work practices
• Wellbeing program

The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory. ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realizing your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members.

Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG
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