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Luxury Spa Concierge & Guest Experience Lead
Job summary
A leading hotel chain in Vancouver is seeking a dedicated Spa Consultant to create a seamless luxury experience for guests at Orrin Spa. Responsibilities include managing reservations, ensuring cleanliness, and providing tailored wellness recommendations. Ideal candidates should have 2-3 years of hospitality experience, relevant certifications, and strong customer service skills. The role requires flexibility for morning, evening, and weekend shifts, with an hourly wage of $32.97.
Benefits
Qualifications
- Minimum of 2–3 years of previous spa or hospitality experience.
- Basic product and treatment knowledge required.
- Serve It Right and Food Safe certifications are required.
Responsibilities
- Welcome and bid farewell to guests with refined hospitality.
- Manage reservations and treatment schedules with attention to detail.
- Ensure the spa environment remains clean and harmonious.
- Provide bespoke wellness recommendations to guests.
- Handle guest registration and financial settlements with professionalism.
- Maintain a proactive presence in a fast-paced environment.
- Replenish essential spa amenities for seamless operations.
- Uphold the strictest standards of guest privacy and confidentiality.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.