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IT Support Engineer
Job summary
A leading IT services company in the UAE is seeking an experienced IT support professional to serve as the first point of contact for technical assistance. The role entails ensuring optimal performance of computer systems, troubleshooting issues, and providing support via phone and email. Candidates must have at least 3 years of IT support experience in the UAE and proficiency in Microsoft Office 365 Suite. This position offers an opportunity to contribute to enhancing user productivity and maintaining IT infrastructure.
Qualifications
- Minimum of 3 years' experience in a similar IT support role within the UAE.
Responsibilities
- Act as the first point of contact (Helpdesk) for users.
- Ensure optimal performance of computer systems.
- Install and configure computer hardware and software.
- Monitor and maintain IT infrastructure.
- Demonstrate proficiency in Microsoft Office 365 Suite.
- Assess technical issues and provide solutions.
- Perform remote troubleshooting using diagnostic tools.
- Escalate unresolved issues to higher-level support teams.
- Document incidents and resolutions.
- Maintain backups and secure storage.
Skills
- Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
- Ensure optimal performance of computer systems and maximize user productivity.
- Install and configure computer hardware, operating systems, and software applications.
- Monitor and maintain IT infrastructure, including computer systems and networks.
- Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
- Assess technical issues and determine the most effective solutions based on available information.
- Perform remote troubleshooting using diagnostic tools and techniques.
- Escalate unresolved issues to higher-level support teams as necessary.
- Provide timely and accurate updates on the status of IT support tickets.
- Document incidents, resolutions, and system events in detailed logs.
- Follow up on open tickets and ensure all updates are properly recorded.
- Maintain scheduled backups and ensure secure storage of backup.
- Minimum of 3 years\' experience in a similar IT support role within the UAE.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.