Front Desk Associate jobs in United Arab Emirates

The Front Desk Associate serves as the first point of contact for members and guests ensuring a welcoming and professional environment. This role includes handling membership inquiries, assisting with check-ins, processing payments, and maintaining overall customer satisfaction.

• Greet members and guests with a friendly and professional demeanor.
  

• Assist with member check-ins, registration, and guest passes.
  

• Answer phone calls and respond to inquiries about memberships, class schedules, and facility services.
  

• Address and resolve customer concerns efficiently, escalating issues to management when necessary.
  

• Provide information on membership plans, promotions, and fitness programs.
  

• Process new memberships, renewals, and cancellations.
  

• Handle billing, payments, and account updates.
  

• Promote additional services such as personal training, classes, and retail products.
  

• Maintain an organized and tidy front desk area.
  

• Monitor access to the facility, ensuring only authorized members enter.
  

• Assist in scheduling fitness classes and personal training appointments.
  

• Keep accurate records of attendance, memberships, and daily transactions.
  

• Ensure compliance with gym policies and safety regulations.
  

• Assist in maintaining cleanliness and order in the reception and lounge areas.
  

• Report any maintenance or safety issues to management.
  

• Support special events and promotions as needed.
  

• High school diploma or equivalent; additional education in hospitality or business is a plus.
  

• Previous experience in customer service, front desk operations, or the fitness industry is preferred.
  

• Strong communication and interpersonal skills.
  

• Basic computer skills (experience with gym management software is a plus).
  

• Ability to multitask and work efficiently in a fast-paced environment.
  

• A passion for health, fitness, and wellness is a plus.