Distribution Manager jobs in United Arab Emirates

Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi & Sons, Seddiqi Properties, Swiss Watch Services and Mizzen.

We are looking for a Manager - Distribution Operations who will be responsible for overseeing all aspects of the Distribution function and is responsible for efficient and timely distribution of goods across all Business Units. The role manages multiple teams, including Third Party Logistics providers, Last Mile Delivery partners and the company’s own logistics function across the GCC region.

Key Responsibilities:

Strategic

• Provides direction and drives the development of the company Distribution strategy as part of the overall Logistics strategy.
• Leads the continuous improvement and implementation of Distribution Policies, ensuring adherence to the Delegation of Authority Matrix and updating Standard Operating Procedures to reflect industry best-practice.
• Contributes to department planning and budgeting activities by developing detailed bottom up budgets in line with guidelines issued by the Finance Department. Monitors expenditure against budget, identifying opportunities for cost savings and efficiency improvements.

General Management

• Works with inter-departmental groups to identify, design, and implement new systems including WMS, ERP and e-commerce fulfilment systems.
• Designs and implements a robust KPI structure to evaluate departmental performance, setting ambitious targets, and proactively addressing performance gaps with the team
• Champions continuous improvement by identifying and implementing initiatives to enhance security, minimize shrinkage, mitigate risk through innovative solutions such as automation, outsourcing and standardization.

Inventory Management, Inbound logistics and storage

• Responsible for overseeing all inbound logistics into company owned and third party facilities across the region, ensuring safe and timely receipt of shipments in line with established procedures.
• Sets and implements standards for quality control on incoming products, addressing discrepancies with internal counterparts and suppliers.
• Develops and implements storage protocols that ensure optimal security, safety, compliance and environmental conditions for each product type, maintaining product quality and minimizing losses.
• Oversees and refines stock management practices, conducting cycle counts, random checks, investigating and resolving discrepancies between book stocks and physical inventory.
• Optimizes the supplier return process, to reduce lead times and streamline documentation.
• Works closely with internal stakeholders to ensure that goods are adequately insured in accordance with company policy.
• Ensures timely shipping of customer orders on time and in full with appropriate documentation, based on agreed service levels.

Order Processing, Delivery and Confirmation and Customer Returns

• Sets the standards, maintains oversight and ensures efficient and timely picking & packing of products. Establishes a process for ‘Kit’ picking for relevant products to ensure the appropriate accessories accompany relevant items.
• Cultivates a strong partnership with the Commercial Departments to establish realistic Service Level Agreements, monitoring and ensuring compliance with SLAs.
• Manages process for returns, including QC inspections, documentation, and re-stocking.
• Develops an efficient e-commerce fulfilment operation, enhancing service levels, capacity management and partnerships with Last Mile Delivery companies. Establishes and implements a process to provide CX team with relevant and timeline information where customer SLAs are not met, identifying route causes and methods to mitigate re-occurrence.

People Management and Other activities

• Defines and communicates the department’s strategic, tactical and operational goals, guidelines, and procedures to ensure that roles, responsibilities, and accountabilities are clearly aligned with organizational objectives and are understood at all levels across the department and the GCC region.
• Provides guidance and fosters a supportive environment where employees professional growth is encouraged and facilitated.
• Drives departmental performance through the effective selection, development, deployment and motivation of team members
• Oversees a robust performance management process, conducting appraisals and providing continuous honest feedback, promoting accountability, personal development and addressing shortcomings in performance.
• Identifies high potential team members, encourages cross-training, personal development and succession planning.
• Dynamically reviews the team structure to align team performance and capability with the strategic goals of the company in terms of volume and geographic growth.

In order to be successful in this role, you should have:

• 8-10 years years job related experience Logistics, Warehousing, Retail or Supply Chain Management.
• Bachelors Degree in any field, or a professional qualification in Logistics / Supply Chain Management.
• Strong professional Logistics knowledge and expertise in related procedures, standards and supply chain systems
• Thorough knowledge of relevant local import, export, clearance, transportation and warehousing laws, regulations and methods.
• Knowledge of safety principles in the workplace, inventory management techniques and warehousing technologies.
• Must have an understanding of all WMS functions and how they relate to operational procedures including receiving, order processing, picking, packing, shipping, cycle counting, and reverse logistics.

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