Customer Care Representative (UAE National)

Al Tayer Group; Abu Dhabi; On-site; USD 8,000 - 14,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Qualifications

• 1-2 years of relevant experience in customer service.
• Excellent communication skills in both English and Arabic.

Responsibilities

• Provide efficient handling of customers, both in-person and over the phone.
• Support reception in managing courtesy vehicles and telemarketing activities.

Skills

Customer service skills

Communication skills (English and Arabic)

Proficiency in Microsoft Office

Education

High school certificate

Job description

Functional Roles and Responsibilities

1. Provide efficient and courteous handling of present customers or over the phone, providing necessary information, service booking, and guidance.
2. Welcome service customers by arranging to seat them and keep them comfortable until they are attended to by the Service Advisor.
3. Direct the customer to the relevant advisor who will attend to them.
4. Call customers to get feedback on their visits to ATM.
5. Be part of the telemarketing activities during campaigns.
6. Support the reception in managing the courtesy vehicles.

Job Requirements

1. High school certificate.
2. 1-2 years relevant experience.
3. Proficiency in Microsoft Office.
4. Customer service skills.
5. Exposure to a multicultural environment.
6. Excellent communication skills in English and Arabic.