Front Desk à United States

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defense and public security sector.

With their ever-growing expansion, they are looking to hire a Customer Service Associate in Ang Mo Kio to proactively manage all survey and telemarketing roles and front desk duties over the counter, phone and email.

Would this be the next career for you?

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of support from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact center service level is met

If you are someone with the following, let’s chat!

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Additional Information:

On Site

• 9.00am to 6.00pm (Monday to Friday)
• 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday)

Next Steps

Apply today or contact us to discuss this exciting opportunity. Do note that we will only be in touch if your application is shortlisted.