Assistant Manager, Limousine

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Oversee limousine operations and manage a team of coordinators and drivers.

• Ensure smooth daily operations while adhering to department procedures and company policies.

• Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.

• Supervise and lead the team in Limousine Command Center.

• Coordinate with front desk/butler services, business development hosts, and drivers.

• Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.

• Conduct regular checks on grooming and service standards for both in-house and outsourced team members.

• Monitor team interactions to ensure effective communication with stakeholders.

• Maintain vehicle cleanliness and ensure all amenities are in place.

• Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.

• Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.

• Ensure timely dispatch of all limousine bookings.

• Plan and manage team rosters according to operational needs.

• Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.

• Address operational issues proactively and escalate to the Operations Manager when necessary.

• Develop effective communication with stakeholders to understand departmental workflows.

• Assign duties, conduct training and assessments, update checklists, and handle shift handovers.

• Attend training sessions and department meetings as scheduled.

• Perform additional duties as assigned by the immediate supervisor.

Requirements:

• Minimum diploma in Hotel Management

• Minimum 3 years of experience in Transport Services as middle management

• Possess good written and verbal communication skills

• Resourceful, meticulous, organized and detailed oriented

• Able to work independently in a dynamic and fast-paced environment