Service Officer/Assistant/Attendant

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:-Serve all with Love.

• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.

• Values:Compassion, Humility, Integrity, Respect and Peace (CHIRP).

• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Service Officer/Assistant/Attendant is responsible for enhancing guest experiences through tasks such as reception, phone operations, luggage assistance, porter services, public/emergency announcements, assist with training, complaints management and other duties as needed, all in accordance with the standard procedures of the Front Office Department.

Your key responsibilities are:

• Performing reception and front desk duties.

• Portering and Triaging duties such as transferring patients between locations.

• Attending to all enquiries of patients and visitors including phone enquiries.

• Involve in ensuring timely completion, accurate filing, and systematic upkeep of essential paperwork.

• Verifying requests with callers, ensuring accurate and secure collection of items, checking for damage, reporting any issues and delivering items to the appropriate department.

• Manage and record lost items including documenting item details, securely storing items, and attempting to contact owners.

• Responsible for delivering Standard of Procedure (SOP) and orientation programs for new hires and providing refresher training sessions for current employees.

• Manage stakeholder complaints and assist with investigations as needed.

• Manage duty rosters, assist with crowd control and emergency guidance and handle various tasks assigned by management.

How to Succeed

• Possess at least a Nitec or Diploma in any discipline.

• Minimum 1-year experience in a customer service position.

• 5 days work week.

• Able to work on shifts (AM & PM shifts), weekends and public holidays if rostered.

• Entry-level candidates are welcome to apply.

• Candidates with more relevant years of service may be considered for the Senior role.