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Front Desk Manager
Job summary
A leading hotel organization in Saudi Arabia is seeking an experienced Front Desk Manager to oversee all receptionist duties and front desk operations. The ideal candidate will ensure efficient service delivery, manage a team, and handle guest inquiries. Strong leadership, organizational skills, and fluency in English are required. This role offers an opportunity to enhance customer experiences in a dynamic environment.
Qualifications
- Proven experience in a front desk management role.
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
Responsibilities
- Supervise and manage a team of receptionists and front desk staff.
- Ensure all front desk operations run smoothly and efficiently.
- Handle guest inquiries and provide information about the organization.
- Coordinate with other departments to ensure guest needs are met.
- Train new staff members on front desk procedures and customer service standards.
- Manage schedules and ensure adequate coverage at the front desk.
- Address any issues or complaints from guests in a timely and professional manner.
- Implement procedures to improve efficiency and customer service at the front desk.
Skills
Education
We are looking for a Front Desk Manager to oversee all receptionist and front desk duties at our organization. The ideal candidate will be responsible for ensuring efficient and smooth operations at the front desk, managing a team of receptionists, handling guest inquiries, and providing excellent customer service.
- Supervise and manage a team of receptionists and front desk staff
- Ensure all front desk operations run smoothly and efficiently
- Handle guest inquiries and provide information about the organization
- Coordinate with other departments to ensure guest needs are met
- Train new staff members on front desk procedures and customer service standards
- Manage schedules and ensure adequate coverage at the front desk
- Address any issues or complaints from guests in a timely and professional manner
- Implement procedures to improve efficiency and customer service at the front desk
- Bachelor's degree in business administration or related field
- Proven experience in a front desk management role
- Strong leadership and organizational skills
- Excellent communication and customer service abilities
- Fluent English Language
- Ability to manage a team and prioritize tasks effectively
- Knowledge of office software and equipment
- Attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Excellent customer service skills
- Organizational and multitasking abilities
- Attention to detail
- Problem-solving skills
- Knowledge of hotel operations
- Leadership and team management skills
- Computer proficiency
- Ability to remain calm under pressure
- Conflict resolution skills
- Fluent English language
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.