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Quality Assurance Officer
Job summary
A leading distribution firm in Dammam is seeking a Quality Officer to oversee compliance with quality standards in warehousing and logistics. The ideal candidate will have a bachelor’s degree in Supply Chain and 1-2 years of experience in quality assurance. Responsibilities include evaluating processes, managing product quality, conducting audits, and supporting regulatory inspections. Strong analytical and communication skills are essential for this role.
Qualifications
- 1-2 years of quality assurance or quality control experience in warehousing, distribution, or logistics.
- Familiarity with quality systems, internal audits, and document control.
- Knowledge of ISO 9001 and relevant quality standards.
Responsibilities
- Evaluate quality and distribution process capabilities.
- Maintain cold-chain facility quality.
- Manage product quality holds and field actions.
- Conduct internal audits of warehouse and logistics operations.
- Maintain quality systems documentation.
- Liaise with external laboratories for product testing.
- Prepare quality metrics reports.
- Support regulatory inspections and compliance.
- Drive continuous improvement in processes.
Skills
Education
The Quality Officer is responsible for ensuring that all distribution, warehousing and logistics operations comply with internal quality standards, regulatory requirements, and best practices. Identifies process gaps, drives corrective & preventive actions, and helps maintain customer satisfaction and product integrity.
- Evaluate the company’s quality and distribution process capabilities against internal standards, industry benchmarks, and regulatory expectations.
- Maintain cold-chain / temperature-controlled facility quality: monitor temperature excursions, validate cold-chain processes, ensure storage/transport conditions.
- Manage product quality holds and field actions (e.g., returns, non-conformances) arising from distribution or warehousing activities.
- Conduct internal audits of warehouse and logistics operations as per the approved audit plan; identify non-conformances and initiate CAPA.
- Maintain documentation related to quality systems: QMS records, change control, document management, training records.
- Liaise with external laboratories (if applicable) for product testing and quality assurance where in-house facilities are not available.
- Prepare periodic reports for management on quality metrics, trends, corrective actions, and improvement opportunities.
- Support regulatory inspections (e.g., health authority, municipality) and ensure compliance to all relevant standards and licenses.
- Drive continuous improvement in processes aligned with the company’s values of integrity, agility, performance and collaboration.
- Bachelor’s degree in Supply Chain, or a related field (or equivalent).
- Minimum of 1-2 years of quality assurance / quality control experience in warehousing, distribution or logistics (FMCG preferred).
- Familiarity with quality systems, internal audits, document control, and cold-chain logistics.
- Knowledge of ISO 9001 / relevant quality standards, and preferably GMP / HACCP principles for food distribution.
- Strong analytical, problem-solving, and communication skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.