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Senior Technical Support Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Product Services team in [Bayan Lepas, Penang] to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

1. Solve complex problems for customers and be on top of ambitious expectations
2. Partner closely with customers while communicating proactively regarding overall progress of queries
3. Exhibit first-class customer service
4. Drive operational excellence through quality closures and efficient management of issues
5. Have the opportunity to mentor and coach other team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

1. Fresh Graduate from IT
2. Willing to work on rotational shift
3. World-class customer service, phone etiquette and work ethic
4. Ability to excel under pressure
5. Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

1. Experience with job-associated databases or software