Field Service Technician

GENERAL JOB BRIEF

• Providing service and customer support during field visits
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions

Duties & Responsibilities

• Perform all on site activities related to installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions on site and if needed escalate problems for assistance.
• Ensure that all service and repair are carried out properly in accordance with the Standard Operating Procedures.
• Document the progression of the service jobs and produce timely and detailed service reports
• Report their daily job work status to Tech Lead.
• Coordinate with team members to assist all servicing work as & when required
• Adhere to company’s given rules and regulations
• Team up with colleagues and other team members
• Build relationships and trust with customers and clients
• Perform other duties as assigned.
• Prepare used parts to standby for field technician usage.

Knowledge, Skills & Experience

• Minimum high school certification (SPM) or equivalent.
• Min. 1 year of proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• Possess basic reading and writing skills in English & Malay to comprehend service/repair order
• Must have own transport with valid driving license (B2 or D).
• Basic customer service skills are essential.
• Good in time management & attendance.
• Good interpersonal and able to communicate & cooperate with clients and co-workers.
• Familiarity to using mobile tools and application.

Person Specification

• Customer-oriented person.
• Being flexible and having a willingness to adapt & taking new challenge.
• Calm, self-motivated, responsible & detailed-oriented person.
• Passionate to work, reliable, positive thinking & professional with can-do attitude.