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Descrizione del lavoro
A travel management company based in Indonesia is seeking a Travel Manager to oversee all aspects of travel operations, including ticketing and hotel reservations. The ideal candidate should have 3-5 years of experience in a travel agency, be fluent in English, and possess strong leadership skills. This role requires effective problem-solving capabilities and the ability to manage customer complaints proficiently.
Competenze
- Minimum 3–5 years of working experience as a Travel Manager in a travel agency.
- Strong understanding of travel operations, booking systems, and tour management.
- Proven experience in handling customer complaints and providing effective resolutions.
Mansioni
- Oversee and manage all aspects of Travel Operations.
- Lead and supervise the Tour Consultant team.
- Handle customer complaints and difficult cases.
Conoscenze
- Oversee and manage all aspects of Travel Operations, including ticketing, hotel reservations, and tour arrangements.
- Lead and supervise the Tour Consultant team to ensure accuracy, efficiency, and excellent customer service.
- Handle customer complaints and difficult cases with professionalism and effective problem‑solving.
- Negotiate and maintain relationships with airlines, hotels, and other travel partners.
- Monitor booking systems and ensure timely and accurate issuance of travel documents.
- Evaluate travel products and services to enhance customer experience and operational performance.
- Prepare reports and provide insights on operational performance, sales trends, and customer feedback.
- Minimum 3–5 years of working experience as a Travel Manager in a travel agency industry.
- Fluent in English, both spoken and written.
- Strong understanding of travel operations, booking systems, and tour management.
- Proven experience in handling customer complaints and providing effective resolutions.
- Excellent leadership, communication, and organizational skills.
- Detail‑oriented, proactive, and able to work under pressure in a fast‑paced environment.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.